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IT Support Technician
IT Support TechnicianPop-Up Talent • Sacramento, CA, United States
IT Support Technician

IT Support Technician

Pop-Up Talent • Sacramento, CA, United States
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IT Support Technician

Sacramento, CA

SUMMARY :

  • Opportunity with a Managed Service Provider (MSP) that manages networks, computer systems, and vendors for our business clients throughout the US, but primarily in Northern California. The IT Support Technician will have a track record of understanding business desktop, server, cloud, and networking technologies, including Windows 11 workstations, Windows 2016-22 servers, advanced networking, and vendor-specific hardware and software

RESPONSIBILITIES :

  • Making the user experience the top priority
  • Working as a team to administer and maintain production servers and applications
  • Performing support of network routing, VLANs, Windows server, and Windows desktop administration and troubleshooting tasks
  • Acting as an escalation point for customer device outages and performance issues
  • Monitoring alert systems and taking appropriate action as per guidelines
  • Analyzing various messages in an event log to affect repairs
  • Receiving escalated service requests requiring an enhanced response
  • Training and mentoring other technicians
  • Member of the after-hours support team

    • REQUIREMENTS :

  • Four (4) years of experience in similar IT support positions
  • History of network and firewall administration (Cisco, Sophos, Sonicwall)
  • Strong network, cloud, server, and workstation troubleshooting knowledge
  • Excellent customer service skills (courteous, tactful, and professional demeanor)
  • Excellent written and verbal communication skills, with experience presenting to groups
  • Reliable work ethic

    • Desired Skills and Knowledge :

  • Windows server technologies
  • Microsoft 365 and Azure technologies
  • Active Directory and GPO administration
  • Network switch and firewall technologies

    • BENEFITS :

  • Flexible Vacation
  • Bonus Program
  • 401k with Company Match
  • Medical (90%), Dental (100%), Vision (100%)
  • Life Insurance (100%)
  • AD&D (100%)
  • Aflac available
  • Sick Pay
  • Paid Holidays
  • Employee Recognition Platform
  • Anniversary Recognition Program

    • We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

    req25-00882

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    It Support Technician • Sacramento, CA, United States

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