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Office Manager / Administrator

Office Manager / Administrator

ServproMonterey Park, CA, US
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SERVPRO of Monterey Park Office Manager / Administrator

The office manager / administrator leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities :

  • Actively pursue strategic and operational objectives.
  • Oversee the management of operational activities.
  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
  • Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
  • Manage staff development of the production division.
  • Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements.
  • Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
  • Other tasks / duties as required by employer.

Secondary Responsibilities :

  • Review, document, and discuss operational outcomes and key measures with general manager.
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
  • Continued development of leadership and management skills, as well as production expertise.
  • Other tasks / duties as required by employer.

    • Necessary Experience and Skill Set :

  • Minimum 5 years of experience in fire and water damage restoration business.
  • Minimum 3 years management experience.
  • Strong interpersonal skills, leadership skills, and management skills.
  • Strong communication skills, oral and written. (Handling claims, dealing with insurance companies / adjusters)
  • Experience in restoration is a must. Xactimate proficiency is preferred.
  • Prior experience working with SERVPRO Industries is a plus.

    • Pay Rate : Competitive base plus activity-based commission and increases based on merit.

    E-mail your resume to : Applyservpro10993@gmail.com. Please make sure to include your phone number in the resume. In order to limit commute, an initial phone interview will be conducted for candidates.

    Compensation : $55,000.00 - $70,000.00 per year

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    Office • Monterey Park, CA, US