Director of Operations - Commercial Lines

Director Of Operations - Commercial Lines

The Director Of Operations is responsible for providing strategic leadership to the regional commercial client service team by partnering with the Regional President, regional leaders, other EPIC platforms, and senior leadership to establish and achieve short and long-term objectives, plans and strategies. Supporting the Regional President, this role contributes significantly to the annual budgeting process to ensure proper allocation of agency resources and alignment with financial and operational goals. Additionally, this role ensures that the region's client service operations reflect EPIC's market strategies and operating principles. Success in this role requires an entrepreneurial mindset and the agility to adapt quickly to changes in the insurance marketplace, within the region, and across the broader organization, and the ability to gain buy-in and support along the journey.

The ideal candidate will be located in close proximity to work a hybrid schedule either out of Carmel, IN, Louisville, KY, Cincinnati OH, or Chicago, IL offices.

Key Traits & Competencies

• Strategic Vision : Synthesizes industry, economic, and regulatory trends into actionable strategies.
• Innovative Leadership : Drives continuous improvement and future-focused planning.
• Collaborative Execution : Works across departments to implement consistent policies and practices.
• Talent Development : Identifies, attracts, and retains top talent; fosters team growth and succession planning.
• Accountability & Urgency : Holds self and others to high standards with a strong sense of urgency.
• Financial Acumen : Analyzes expenses and performance to meet financial objectives.
• Emotional Intelligence : Communicates effectively and builds trust across teams.

Key Responsibilities :

Team Leadership Operations :

Financial Operations :

Client Service Operations :

Colleague Mentoring / Development / Recruiting :

EPIC Initiatives :

Qualifications

Education & Experience :

Licensing :

Physical Requirements :

Compensation : The national average salary for this role is $180,000.00 - $200,000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" people who know what they want and aren't afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are : Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

WHY EPIC :