Bilingual Call Center Representative

Position Details : Industry - Banking and Financial Title - Bilingual Call Center Associate Duration - 12 months Location - Austin, TX (ONSITE) Pay - $19 / hour to $22 / hour Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Role Summary : Key Responsibilities : Provide unbiased assistance to Medicaid providers and clients regarding eligibility, medical claims status, and other program-related questions. Respond promptly, courteously, and concisely to phone inquiries, ensuring a positive customer experience. Document all interactions in clear and concise online logs for accurate record-keeping. Transfer callers to appropriate Call Center units when necessary. Meet and exceed individual performance standards, including strict attendance and productivity metrics. Assist with problem resolution and escalate complex issues as needed. Perform additional duties as assigned by management. Required Skills : Contact Center Expertise : ?A minimum of six months of recent, verifiable experience in a high-volume contact center / call center environment. Bilingual Proficiency : ?All bilingual staff are required to read, write and speak English and Spanish. The skills testing should reflect their ability to read, write and speak Spanish with an 80% or better score.