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Customer Experience Representative

Customer Experience Representative

Action Target IncProvo, UT, US
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Job Description

Job Description

Who is Action Target?

Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve today’s training problems, and the dedication to provide the best ongoing service and support in the industry! We are the best of the best. You should check out our YouTube page – see the amazing stuff we’re doing!

What’s in it for you?

  • A pretty cool industry where you will get to work with and interact with some very unique and cool customers.
  • Competitive wages.
  • A chance to grow in a positive working environment with an outstanding team and make a difference!
  • Outstanding Benefits-We offer benefits to fit everyone’s budget! All full-time employees have access to Health Benefits, Telehealth, Matching 401k, Tuition Reimbursement, PTO, and Paid Holidays.
  • Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

What will you be doing?

Under the direction of the Customer Experience Lead, the primary responsibility of the Customer Experience Representative is to ensure the retention of profitable customers by actively listen to customers, being empathetic towards their problems, and being efficient in providing value added solutions.

Some of your day to day tasks :

  • Interacts with customers, company sales team, and service representatives before and / or after a sale, via telephone, email, and other platforms.
  • Responds to customer inquiries and resolves ordering, scheduling, shipping, or invoicing problems
  • Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience into decisions on processes, products, and service offerings

    • What do you need to be able to do?

  • 1-2 years customer service experience, preferably in a call center environment.
  • Excellent communication skills are essential
  • Must have a problem solving and continuous improvement mindset
  • Consistent and punctual attendance is required

    • Action Target is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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