Program Assistant

Job Description

Job Description

Summary :

Program Assistant is an integral part of the treatment delivery team drives program integrity and quality driven services and outcomes. The Program Assistant will work alongside the Team lead and Clinical Director to assure that clinical coverage policy guidelines and CARF standards are adhered to. The Program Assistant will drive the mission and vision of Southeastern Integrated Care while assuring that the defined quality metrics and key performance indicators are met for these services. The program assistant will also coordinate with other departments and affiliates to assure all necessary resources are available to the clients we serve.

Essential Duties and Responsibilities :

Providing comprehensive oversight of programs to include organizing, coordinating, and monitoring all non-clinical operations of the SACOT / SAIOP Team, including :

• Entering and tracking team performance and beneficiary outcome data, as well as running reports on such data.
• Providing support to the team by receiving calls and responding to office walk-ins, triaging and coordinating communication between the team and individuals; and
• Actively facilitating the daily team meeting, assisting with organizational structure of program, staffing needs, and providing oversight to the following specific activities
• Adherence and Oversight of our Clinical Integrity Protocols and structure of SACOT and SAIOP
• Staffing per productivity models
• Referral loop oversight and ownership including rapid intake, CCA and PCP completion
• Scheduling of patients for SACOT services, medication management, and primary care services
• Program structure to maximize hours per below

Program schedule

Supervisory Responsibilities :

This position coordinates with multiple departments and entities of Southeastern Integrated Care, LLC

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Required Skills / Abilities

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.