Virtual Patient Companion

Job Summary and Responsibilities

While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.

Job Summary

This position is responsible for continually monitoring patients that have been identified as being at high risk of falling, elopement, elicit drug / alcohol use, disoriented / demented, pulling out lines / tubes. and / or other areas of potential concern. The Patient Companion monitors patients located in multiple CommonSpirit Health facilities across the United States. The patients have been identified as requiring observation on a continual basis in order to quickly identify circumstances that could impact their ongoing safety and care. Monitoring is executed from a CommonSpirit Health System Office, utilizing live non-recorded streaming video equipment to ensure that patients are interacting with the environment in a safe and appropriate manner at all times.

Work Requires :

• Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines / tubes, and / or illicit drug or alcohol use
• Capacity to take appropriate action and follow established protocols of notifying staff of patient safety concern(s) identified and maintains effective communication channels with patients, colleagues, bedside direct patient care staff.
• Reporting potentially dangerous changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.
• Knowledge of, or ability to learn, procedures, equipment, and terminology applicable to the operations of the assigned work unit

An Incumbent :

Essential Key Job Responsibilities

In response to observed changes in patient behavior, notifies care staff of :

Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort

Documents observations and subsequent actions taken to maintain timely and accurate record

Maintains professionalism Establishes and maintains effective working relationships

Job Requirements

Required

Preferred

Skills, Abilities and Knowledge

#LI-CSH

Where You'll Work

At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.

Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.