Transit Coordinator

Available Schedules :

Vacant #1 : Monday / Sunday : 9 : 00 am to 6 : 00 pm; Wednesday : 7 : 30 am to 4 : 30 pm; Thursday / Friday : 1 : 00 pm to 10 : 00 pm; Tuesday / Saturday : off.

Vacant #2 : Monday / Thursday : 9 : 00 am to 6 : 00 pm; Wednesday / Friday : 11 : 00 am to 8 : 00 pm; Saturday : 1 : 00 pm to 10 : 00 pm; Sunday / Tuesday : off.

General Function :

This position reports to the Transit Coordinator Supervisor and supports the transit operations in the following areas; fare reconciliation, reservations, customer care, scheduling, and dispatch department staff in all areas of the unit.

Accountability :

This position reports to the Transit Coordinator Supervisor and works collaboratively with all staff assigned to the District.

Position Requirements :

Demonstrate knowledge, understanding and compliance with company procedures and guidelines.

Provide appropriate and accurate information to customers, drivers and other transit coordinators.

Monitor transit software to ensure routes are operating and on-time.

Reserve, schedule, communicate with customers as needed, and dispatch drivers to various locations.

Able to communicate courteously and effectively both orally and in writing.

Assist customers on the phone in a professional manner. Assure compliance with all ADA rules and regulations.

Ability to maintain composure in handling emergencies and other unexpected situations.

Train in all transit operation functions.

Handle heavy call volume and two-way radio traffic.

Perform other duties as assigned by the Transit Coordinator Supervisor.

Requirements :

Must maintain a respectful working relationship with all GNHTD employees and treat all employees, vendors, and customers in a professional manner.

Must be a problem solver, and able to make adjustments.

Ability to remain calm while addressing emergency situations.

Be able to communicate professionally with people at all levels of the organization and external contacts.

One (1) year of Dispatch and / or Customer Service experience in the transportation field preferred, or any equivalent combination of experience and training which provides a demonstrated potential for performing the duties of this position.

Must have effective written and oral communication skills.

Must have experience in using computer and computer software, transit / scheduling software a plus.

Must have experience with phones, email, and Microsoft office software.

Flexible to work any days and shifts a plus, including emergencies, weekends and holidays.

Fluent in Spanish is a plus.

Other Duties :

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this position. This position may be required to perform job related tasks other than those specifically presented in this description. The description is not a contract or guarantee of any kind, can be changed or eliminated at any time and does not alter the at-will status of all non-contractual employees.

A pre-hire background screening is required for this position. Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule 1 drugs, including marijuana, for any reason.

GNHTD is an Affirmative Action / Equal Opportunity Employer. All applicants will be considered regardless of race, color, religion, national origin, age, marital or veteran status, disability, genetic or any other legally protected status. A pre-hire drug screening and background screening is required for this position. Subject to DOT Drug Testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule 1 drugs, including Marijuana, for any reason

Job Type : Full-time

Benefits : 401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Education :

High school or equivalent (Preferred)

Experience :

Dispatch experience in the transportation field : 1 year (Preferred)

Customer Service experience in the transportation field : 1 year (Preferred)

Ability to Commute :

Hamden, CT 06514 (Required)

Work Location : In person