IT Support Specialist

Job Description

About the Role

We are seeking a IT Support Specialist to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends.

Key Responsibilities

Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.

Configure and deploy new hardware / software; provide basic end-user training.

Support and maintain Active Directory, Microsoft 365, and Windows environments.

Oversee Antivirus and Windows Update Servers to keep devices secure and compliant.

Provide remote and onsite troubleshooting for hardware, software, and networking issues.

Maintain clear IT documentation for processes, systems, and activities.

Ensure proper management of printers, copiers, and scanners.

Collaborate with vendors and internal stakeholders to optimize systems.

Participate in training and professional development to strengthen technical expertise.

Provide after-hours support for urgent issues or project implementations when needed.

Qualifications

Associates Degree in IT or a related field.

DataClear certification

Proficiency with Active Directory, Microsoft 365, and Windows OS.

Experience in hardware / software setup, configuration, and troubleshooting.

Familiarity with networking, Linux, and information security practices.

Strong communication skills for supporting non-technical users.

Commitment to continuous learning and staying updated on emerging technologies.

Requirements

IT