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Call Center Manager

Call Center Manager

Luxury Bath TechnologiesPhoenix, AZ, US
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Job Description

Job Description

Call Center Manager – Home Improvement Industry (Phoenix, AZ)

We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations.

We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience.

Responsibilities :

  • Manage daily operations of the call center team, including inbound / outbound appointment setting and customer service
  • Recruit, train, and develop team members to meet and exceed performance goals
  • Monitor KPIs and implement strategies to improve conversion rates and productivity
  • Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention
  • Maintain high standards for call quality and compliance

Qualifications :

  • Minimum 3+ years of call center management experience (home improvement industry a plus)
  • Proven track record of achieving / exceeding sales and service metrics
  • Strong leadership and coaching skills
  • Excellent communication and organizational abilities
  • Tech-savvy; familiarity with CRM systems and reporting tools

    • What We Offer :

  • Competitive salary + performance bonuses
  • Medical, dental, vision, and life insurance after 60 days
  • AFLAC coverage available
  • Paid time off and holidays
  • A collaborative team culture with opportunities for advancement

    • If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you!

    To apply : Send your resume and a brief cover letter or apply here.

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    Call Center Manager • Phoenix, AZ, US