Lead Analyst for Decision Science - Member Value

Why Choose USAA?

At USAA, our goal is to empower members to achieve financial security through competitive products and exceptional service. We aim to be the preferred choice for the military community and their families.

Join a rewarding career at USAA, where our core values of honesty, integrity, loyalty, and service guide our interactions with each other and our members. Be a part of what makes our organization impactful.

Your Role

As a Lead Analyst for Decision Science - Member Value, you will play a vital role in enhancing member service experiences through comprehensive analytics. You will uncover insights to boost member satisfaction, refine service strategies, and optimize performance. Your collaboration with business leaders will leverage advanced analytical techniques, translating complex data into actionable recommendations that drive meaningful change. This position offers a unique chance to use your analytical expertise to shape the future of member experiences.

We provide a flexible work environment, requiring employees to be in the office 4 days per week. Locations include San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA, or Tampa, FL. Please note that relocation assistance is not available for this position.

Key Responsibilities :

• Lead discussions with cross-functional teams to address complex business objectives and influence solution strategies.
• Utilize advanced analytical techniques to resolve large-scale business problems with significant strategic impact.
• Oversee the development of requirements and resources necessary to meet established objectives.
• Employ innovative analytical methods to derive conclusions and generate recommendations for driving change.
• Translate recommendations into communication materials for presentation to all management levels.
• Use visualization techniques to enhance understanding for less technical audiences.
• Identify and gather quality data sources to thoroughly address business problems through exploratory data analysis (EDA).
• Integrate and transform disparate data sources while applying appropriate data hygiene techniques.
• Document assumptions, methodologies, validations, and testing to support peer reviews and compliance requirements.
• Stay updated on emerging technologies that may enhance analytical methodologies.
• Deliver complex findings succinctly to influence senior executives and support business decisions and strategies.
• Provide expertise in implementing recommendations effectively.
• Research industry-leading practices in data and analytics to improve overall community knowledge.
• Seek opportunities for continued learning in the analytics field, both informally (e.g., online courses) and formally (e.g., certifications).
• Innovate to create new data sets, incorporating data wrangling techniques into new insights.
• Identify, measure, monitor, and control risks associated with business activities in line with compliance policies.

Qualifications :

What Makes You Stand Out :

Compensation Range : The salary for this position ranges from $143,320.00 to $273,930.00.

Note : USAA does not provide visa sponsorship for this role. If you require immigration support at any point, please do not apply.

Compensation Details : USAA has a structured process for assessing market data to maintain competitive compensation. Your salary will be based on experience and market data for this position and may vary by location.

Employees may be eligible for performance-based pay incentives.

This position will remain open until filled, and we encourage interested candidates to apply promptly.

USAA is an Equal Opportunity Employer, and we welcome all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.