Operations Assistant

Fidelity Power Systems , oneof the nation's largest distributors of Rehlko Generators, formerly ‘Kohler, and Power Systems, is seeking a seasoned Operations Assistant to join our growing team operating at our Springfield, VA office!

If you are a self-motivated and adaptable individual with a knack for world-class customer service and operational excellence, YOU may be just who we are looking for!

PRIMARY RESPONSIBILITIES :

• Provide administrative and operational support to the office operations team, ensuring smooth day-to-day workflow.
• Conduct quality assurance follow-up calls to recent customers to confirm satisfaction and address any concerns.
• Assist in coordinating large-scale service projects, including scheduling, documentation, and communication with internal teams and clients.
• Process invoice collection and auditing, assisting Payroll team with financial tasks as assigned.
• Manage and track all lube oil and antifreeze fluid samples, ensuring timely submission to laboratories for analysis.
• Process and submit factory warranty claims, maintaining accurate records for follow-up and resolution.
• Scan, organize, and upload approved quotes and project documentation into company systems for easy access and record-keeping.
• Support the service department by answering phones, logging service calls, and dispatching requests to the appropriate team members.
• Maintain organized files, databases, and office supplies to support efficient operations.
• Assist with safety-related tasks, ensuring compliance with company policies and procedures.

PREFERRED EDUCATION & EXPERIENCE :

BENEFITS :

APPLY TODAY!