Technical Support Specialist

Insight Globals hospitality client is seeking a Tier 2 / 3 Technical Support Specialist that will troubleshoot, configure, install, and manage any hardware, software, and access issues. There are about 300 end users that you will be assisting in this clients environment with both remoting in and hands-on support. Technical support includes Windows 11 upgrades, asset tracking, hardware, endpoint management, network and wifi support, and more. Overtime is encouraged but not mandatory.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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A+ certification

Microsoft Intune experience

Enterprise-level experience

Azure Entra ID experience

Experience with ticketing system Ivanti

3+ years experience in a technical support role

Hardware, software, and access troubleshooting

Understanding of Active Directory

IP and networking experience

Experience using any ticketing system

Experience with remote access, ideally TeamViewer

understanding of O365

Windows 11 experience

Bachelors or Associates Degree in Computer Science