Service Writer Job at Wagner Equipment in Aurora

Wagner EquipmentAurora, IL, United States

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Description

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Job Details

Description

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits Include

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include : Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate : $67,873.44 - $93,328.89 Annually

Pay rate is dependent upon education & experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Initiates and closes all shop work orders as necessary

Creates service estimate for customers prior to beginning work

Coordinate with customer regarding service estimate, approval, prior to beginning work

Schedules and maintains records on safety training, vehicle inspections, etc.

Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas

Reviews work orders, warranty jobs, daily hours & determines

Reviews and approves daily hours on each work order

Reviews service Work In Progress for work orders closed in shop and open in service accounting

Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed

Complete & submit parts exchange core reports in a timely manner

Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s

Checks all requisitions for proper coding

Figures dollar amounts on firm rates

Other duties as assigned by manager

Supervisory Responsibilities

Assigns work orders and schedules workload of technicians

Directs Service Clerk in clerical functions where applicable

Provides input into the annual Performance Reviews

Required Education And Experience

High School Diploma or GED

2 years vocational training preferred

5 years’ experience as a technician or comparable position

3-5 years administrative / clerical experience

3-5 years customer service experience

1-3 years sales experience

1-3 years supervisory / management experience

Physical Demands & Competencies

Standing, walking, talking, sitting, use of hands & hearing

Sedentary work that primarily involves sitting / standing but may require occasionally lifting and / or moving up to 25 pounds

Data Entry, telephone, reading / writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Ability to direct the work of others

Ability to work in a fast-paced environment

Warranty training / knowledge

Basic knowledge of Microsoft Word and Outlook

Basic knowledge of DBS

Basic knowledge of SIMSI

Intermediate knowledge of ET / SIS / SIS Web / STW

Work Environment

Noise : Moderate

Indoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug / alcohol testing, fit for duty testing, and any other job-related tests / screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO / AA / Veterans / Disabled employer.

WMISC

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Construction

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Service Writer • Aurora, IL, United States