Cloud Tier II Helpdesk Support (AzureAWS)

Join us in transforming how technology serves those who serve.

At Leidos were not just delivering solutions were pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose : empowering our customers to succeed in their critical missions. We believe in leading with integrity investing in our communities and building sustainably for tomorrow.

Shape the future of digital defense.

Our Digital Modernization sector is at the forefront of next-generation technology architecting cutting-edge solutions in cyber defense logistics optimization security operations and decision intelligence. Were the minds behind the mission-critical systems that keep our nation secure.

Ready to engineer solutions that matter

Primary Responsibilities

The Digital Modernization Sector at Leidos is seeking a dynamic Tier II Cloud Helpdesk Support Engineer to support cloud modernization initiatives for the United States Coast Guard (USCG) at Command Control Communication Computer Cyber and Intelligence Service Center (C5ISC) in the Alexandria VA area. This role is part of a high-impact program focused on delivering secure scalable cloud solutions that enable operational agility and resilience across the USCG enterprise.

As a Tier II Cloud Helpdesk Support Engineer this mid-level role is ideal for someone with hands-on experience in cloud-hosted environments particularly AWS and Azure and a strong foundation in troubleshooting and technical support. The successful candidate will play a critical role in resolving escalated issues maintaining system uptime and supporting our multi-cloud infrastructure. This role is essential to maintain operational integrity security compliance and performance across hybrid cloud deployments. Youll work closely with cloud engineers cybersecurity analysts and program leadership to drive continuous improvement and deliver value to the mission.

Key Responsibilities

Provide Tier II technical support for end users across the organization

Troubleshoot and resolve issues related to AWS and Azure-hosted services including virtual machines storage networking and identity management

Monitor cloud infrastructure performance and respond to alerts and incidents

Collaborate with Tier I support to escalate and resolve complex issues

Maintain documentation of support procedures and resolutions

Assist in onboarding / offboarding processes including provisioning cloud resources

Support Active Directory Office 365 VPN and other enterprise tools

Participate in patching updates and routine maintenance of cloud-hosted systems

Work closely with developers network engineers and security teams to support cloud-based applications and services

Support cross-functional coordination across engineering cybersecurity and program management teams

Promote continuous improvement through feedback loops and process refinement

Ensure alignment with USCG mission priorities and Leidos delivery standards

Basic Qualifications :

Bachelors degree in a related field (e.g. Computer Science Information Systems Business)

4 years of experience in cloud infrastructure engineering.

Hands-on experience with AWS and Azure environments

Strong understanding of networking fundamentals DNS DHCP and firewalls

Proficiency in Windows and Linux operating systems

Familiarity with ticketing systems (e.g. ServiceNow Jira)

Ability to work independently and manage multiple priorities

Excellent facilitation communication and stakeholder engagement skills

Ability to work in a fast-paced mission-driven environment

Certifications such as AWS SysOps Administrator Azure Administrator or CompTIA Security

Must be a U.S. Citizen and able to obtain a Public Trust and DoD Secret Clearance

Preferred Qualifications

Prior experience supporting DHS USCG or other federal cloud modernization efforts

Experience with scripting

Experience with ITIL and Agile principles

Strong documentation communication and cross-functional collaboration skills.

Experience working with technical teams in cloud cybersecurity or enterprise IT environments

Were not looking for perfectly polished resumes or perfect fits. Were looking for people who break limits ask hard questions and dont wait to be told whats next. At Leidos were not following the roadmap were redrawing it.

Original Posting : November 7 2025

For U.S. Positions : While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $85150.00 - $153925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.

Key Skills

Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85150 - 153925