Level 1 Service Desk Engineer (MSP) (Carrollton)

We are a growing MSSP in the DFW area is hiring a Level 1 Service Desk Engineer to support a rapidly expanding client base. This role is ideal for someone with MSP experience who wants to grow into cybersecurity, cloud, and project based work. The team culture emphasizes learning, collaboration, and continuous advancement through structured performance reviews that tie directly to added responsibility and pay progression.

You will provide front line technical support, create and complete tickets with strong documentation, troubleshoot user issues, and help improve internal processes by documenting new items and resolutions. You will work daily with common MSP technologies including Microsoft 365, Azure Entra ID, Windows Server, Active Directory, RMM and PSA platforms, security tools, and cloud services. You will also shadow senior engineers and gain exposure to cybersecurity tools, SOC workflows, cloud deployments, and project work as you advance in the role.

Responsibilities

Provide front line support for issues related to Microsoft 365, Windows, basic networking, and common MSP environments

Create, update, and close tickets with complete documentation

Troubleshoot end user issues with accuracy and attention to detail

Work within RMM and PSA tools to monitor, remediate, and track items

Document new issues, resolutions, and internal processes

Assist with special projects and operational tasks as assigned

Requirements

A minimum of 1 year working for a Managed Service Provider

Strong troubleshooting and problem solving skills

Advanced proficiency with Microsoft Office and Microsoft 365

Working knowledge of Active Directory and user administration

Familiarity with RMM and PSA tools used in MSP operations

Strong communication skills and a customer first mindset

Benefits

Medical insurance with multiple plan options

401K with company contribution

PTO and paid holidays

Clear advancement pathways tied to performance reviews

Hands on exposure to cybersecurity tools and SOC workflows

Access to cloud platforms and project based learning

Certification assistance and reimbursement

Regular mentorship from senior engineers

Growth oriented environment focused on learning new technologies

Opportunities to progress into security, system administration, or project engineering