Customer Data Scientist

About Statsig

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A / B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!

About the Team

The Customer Data Science team at Statsig plays a critical role in ensuring our customers succeed with experimentation and data-driven decision-making. This team bridges the gap between product, data, and customer successguiding customers of all experience levels in leveraging Statsig's tech stack to run, interpret, and optimize experiments. Whether working with companies that have years of expertise in experimentation or individuals just starting their journey, we provide support, insights, and best practices to maximize value from Statsig.

What You'll Do

As a Customer Data Scientist at Statsig, you will be responsible for helping prospective and existing customers successfully adopt and utilize our experimentation platform. You will work closely with customers, product, and data teams to provide guidance, troubleshoot challenges, and shape the future of experimentation at Statsig.

Responsibilities

• Collaborate with customers to understand their data needs and provide solutions to their challenges, guiding them through Statsig's tech stack to create, launch, and interpret experiments.
• Partner with prospective and current customers' data teams, demonstrating how Statsig solves their challenges and meets or exceeds their experimentation needs.
• Help scale and improve the efficiency of Statsig's sales and customer success efforts.
• Dive into raw data to diagnose and debug issues, ensuring data accuracy and reliability.
• Serve as the face of Statsig's Data Science team, representing our company values and expertise.

Who You Are

The ideal candidate for this role is passionate about experimentation, enjoys working closely with customers, and has a strong technical background. You should be comfortable explaining complex statistical methodologies to diverse audiences and eager to help customers navigate their experimentation journey.

Qualifications

If you are excited about the opportunity to work at the intersection of data science and customer success, we would love to hear from you. In this role, you'll gain exposure to a broad range of customers, at different stages in their experimentation journeys, and a wide variety of experimentation challengesgiving you a unique perspective on how experimentation operates across the industry.

Please note that this job description is subject to change and may not include all responsibilities or qualifications required for the role of Customer Data Scientist at Statsig.