Director, Channel Analytics and Strategy

Director, Channel Analytics and Strategy

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Director, Channel Analytics and Strategy

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Zendesk

Job Description

The Director of Channel Strategy and Analytics Engineering will lead the design, execution, and optimization of our go-to-market channel strategy while building the data infrastructure that enables smarter, faster decisions across the marketing and sales organization. This leader will identify the most impactful growth opportunities, establish clear performance measurement frameworks, and develop scalable analytics systems that give executives and teams real-time visibility into ROI and channel performance. The ideal candidate will combine strategic thinking, deep technical understanding, and strong business partnership skills to ensure resources are directed toward the highest-value initiatives and that our channel investments deliver measurable business impact.

Key Responsibilities

Lead the development of a global channel strategy, including performance analysis, channel prioritization, and investment recommendations to maximize marketing and sales ROI.

Oversee the design and implementation of analytics infrastructure, including data pipelines, integrations, and business intelligence tools that provide consistent, reliable insights into marketing performance.

Partner closely with Marketing, Sales, and Finance leaders to align analytics outputs with strategic business goals, ensuring data‑driven decisions that accelerate growth.

Translate complex data into actionable insights and compelling narratives that inform executive decision‑making and influence strategy.

Establish and maintain channel performance dashboards and reports that provide clarity and focus on key metrics, enabling teams to act quickly and effectively.

Foster a culture of continuous improvement and accountability across the analytics function, ensuring deliverables meet high standards of quality, simplicity, and impact.

Act as a strategic advisor to senior stakeholders, proactively identifying business challenges, opportunity areas, and actions to improve channel efficiency and pipeline growth.

Build and mentor a high‑performing team of analysts and engineers focused on excellence, innovation, and learning from experimentation.

Partner with data, marketing operations, and go‑to‑market teams to ensure alignment on data definitions, measurement frameworks, and processes for evaluating marketing effectiveness.

Required Qualifications

9–12 years of experience in a marketing analytics, channel strategy, or data engineering leadership role, ideally within a large‑scale B2B technology organization.

Proven ability to develop and execute channel strategies that drive measurable business impact.

Hands‑on experience building scalable analytics and data infrastructure, including familiarity with modern data stacks, BI tools (Tableau, Power BI, Looker), and data pipeline technologies.

Strong business acumen with the ability to connect analytics to financial and growth outcomes.

Exceptional communication and storytelling skills, with the ability to translate complex insights into clear, persuasive narratives for executive audiences.

Demonstrated success as a cross‑functional leader and trusted business partner.

Experience managing and developing high‑performing teams in dynamic, fast‑paced environments.

Preferred Qualifications

Experience leading marketing analytics or channel operations teams within a global enterprise or high‑growth business.

Familiarity with cloud‑based data platforms (Snowflake, BigQuery, Azure Data Warehouse) and modern ETL tools.

MBA or advanced degree in business analytics, engineering, data science, or a related field.

What We Value

We value leaders who take ownership of outcomes rather than activities, are focused on impact over volume, and bring clarity and simplicity to complex problems. This role is suited for someone who thrives on building strong partnerships with business leaders, values continuous improvement, and drives decisions that propel the company forward.

The US annualized base salary range for this position is $187,000.00–$281,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job‑related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions‑based roles), and do not include bonus, benefits, or related incentives.

Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal‑opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA / EEO / Veterans / Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to peopleandplaces@zendesk.com with your specific accommodation request.

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