Senior Epic Analyst (Cadence / Referrals)

Position Summary / Department Summary

The Senior. Epic Analyst - Cadence / Referrals plays a critical role in supporting and optimizing Epic applications within the scheduling and referral workflows. This position is responsible for advanced system design, configuration, testing, and maintenance to ensure smooth integration across supported systems and operational processes. As an experienced Epic resource, Senior Analyst works closely with operational leaders, end-users, and IT partners to deliver effective solutions, troubleshoot complex issues, and drive improvements. The role also provides mentorship to junior analysts and contributes to process enhancements that support the hospital's mission of delivering high-quality patient care.

Key Responsibilities

• Serve as a subject matter expert for Epic Cadence and Referrals applications, with deep knowledge of scheduling and referral workflows.
• Perform advanced system build and configuration, including moderately complex logic, security settings, workflows, and templates.
• Collaborate with operational stakeholders to analyze needs, recommend enhancements, and translate requirements into system solutions.
• Conduct unit, integrated, and regression testing for upgrades, enhancements, and new implementations.
• Research Epic vendor functionality and recommend system features, customizations, or integrations to optimize workflows.
• Support Epic vendor integrations and coordinate testing with cross-application teams.
• Troubleshoot and resolve escalated issues, partnering with IT peers and vendors as needed.
• Prepare and maintain documentation, including system build records, workflows, and technical specifications.
• Collaborate with peers across IT to ensure downstream impacts (billing, admitting, provider access, etc.) are properly addressed.
• Assist in upgrade readiness by reviewing release notes, documenting system changes, and testing new features.
• Mentor junior analysts in Epic build, troubleshooting approaches, and best practices.
• Participate in team meetings, cross-departmental workgroups, and user forums to ensure alignment and knowledge sharing.
• Contribute to process improvement initiatives and provide input on optimizing support operations.
• May attend Epic user groups, trainings, or certification conferences to maintain expertise.

Minimum Qualifications

Education :

Bachelor's degree required, or an equivalent combination of education, certifications, and relevant work experience.

Experience :

Epic Certifications - Required

Epic Certifications - Preferred

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.