Field Service Supervisor- Quad Cities, IA

Job Details

Quad Cities Branch - WALCOTT IA

Description

Overview / Function : The Field Service Supervisor is responsible for the direct supervision of local service technicians and managing the service and repair of cold drink equipment and equipment delivery.

Major Responsibilities :

• Schedule planned activities for customer site equipment installations and repairs.
• Manage market ready equipment inventories parts inventories / ordering / receiving after hour call rotation and pre-install support to sales.
• Train and develop staff in order to effectively troubleshoot problems and to minimize downtime and customer inconvenience.
• Work with the service team to perform planned and unplanned service work and installation. Provide support to Sales through pre-install surveys and expedited installations.
• Order receive and maintain parts inventory.
• Maintain market-ready equipment inventory for Sales center.
• Manage all equipment flow to and from made-ready center (MRC).
• Ensure corporate service-level metrics are being met.
• Identify and support growth opportunities to help increase revenue.
• Direct management responsibilities including but not limited to recruitment selection training performance management motivation discipline and career development.
• Coach mentor and develop team members.
• Develop staffing plans to ensure service metrics are met.
• Develop train and follow standard operating procedures (SOPs) for department.
• Ensure professional contact with customers and maintain a clean and neat appearance at all times in order to favorably represent the company and iconic Coca-Cola brand image.
• Ethical conduct is expected at all times.
• Develop and share best practices where appropriate to ensure the increased efficiency of the business.

Other duties as required.

Qualifications

Experience & Qualifications :

Additional :

Note : No posting can contain a fully comprehensive listing of activities duties or responsibilities that are required in this role. Atlantic Coca-Cola Bottling Company offers a dynamic ever-changing environment requiring flexibility and a willing team-based attitude. Some duties responsibilities and activities may change at any time with or without notice.

To ensure the safety of our employees our customers and our products Atlantic Coca-Cola Bottling Company offers a drug-free workplace. Employees are subject to pre-employment / post-offer physical drug screen and random drug testing.

Great benefits can be found on our careers page : This position is budgeted for $70000-$80000 / a year.

EOE

Required Experience :

Manager

Key Skills

Vendor Management,Employee Evaluation,Construction Experience,Ecological Restoration,Industrial Cleaning,Military Experience,Security,Telecommunication,Financial Report Interpretation,Leadership Experience,Supervising Experience,Cabinet Installation

Employment Type : Unclear

Experience : years

Vacancy : 1