Supervisor, Ramp Operations

Job Description

The Operations Supervisor is a critical role in ensuring that McGee Air Services delivers best in class ground handling services.  The operational supervisor is charged with monitoring the performance of the operation, supervising McGee Teammates, and building an environment where safety, team member engagement and operational performance are paramount.

The Operations Supervisor anticipates operational needs, makes required adjustments to respond to challenges, and provides the team and leadership with information to ensure a successful operation.  This role collects operational and safety information and translates it into various briefings, in time report outs and formal reporting for team members, leadership, and customers. As a leader within our operational team, we expect the Operations Supervisor(s) to engage in honest two-way communication with our staff to promote a safe, well-run operation and a promote a positive work environment for our teammates.

Operational Supervisors will be hired into specific functional areas, such as Ramp, Fleet, Safety etc. As such, the specifics of the job will vary across the functional areas, but the below responsibilities and qualification are required and expected for any Operational Supervisors.

• Establish and maintain a culture that encourages communication, where all team members feel valued, connected, and engaged in the success of the operation.
• Dispatch, assign work, monitor ramp operations, fleet performance, and baggage transfer operations.
• Coaches, guides, and mentors team members to ensure safety and operational metrics are met.
• Prepare and present safety and operational briefings both internally to McGee and externally to our customers.
• Partner with other supervisors and leadership to ensure effective balancing of tasks and coverage.
• Act as liaison between McGee Air Services and customers.
• Represents McGee in briefings with customer Managers on Duty to plan for Irregular Operations, tows, extra flights, and other special situations.
• Conduct investigations and collect required information on operational / safety metrics.
• Assists in safety incidents as well as ensuring documented follow-ups, lessoned learned, mitigations and corrective action plans are documented, managed, and implemented.
• Actively observes operation to identify areas of improvement in both safety, training, and operations.
• Prepare and communicate various performance reports to team members and leadership, including shift reports, performance data, missed metric summaries / investigations, mitigation plans, safety incidents, equipment status, and staffing information
• Monitor staffing during start times and coordinate, support, and communicate re-balancing of operational crews.
• Perform required audits, investigations, and participates in / leads any disciplinary actions.
• Evaluate individual and teamwork performance, coach, and counsel to support employee growth and operational performance, and document discussions and improvement plans.
• Promote and maintain a culture of safety and mutual respect at all times.
• Responsible for ensuring that equipment is available, maintained, and operated in a safe manner, to include daily inspections and removal from service when necessary
• Foster an inclusive, engaging, and high-performance culture that always demonstrates McGee’s values.
• Recognize and celebrate individual and team performance
• Other duties as assigned

Qualifications

Additional Information

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar : Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer / Veterans / Disabled

McGee Air Services- An Alaska Air Group Company