Field Technical Specialist

Legal Entity :   American Honda Motor Co., Inc.

Business Unit :   Parts Service & Technical

Division :   Service

Work Location : Torrance - Main Campus Location

Shift :   1st

Workstyle :   Remote

Career Level :   4

Job Grade :   Exempt-3

Job Purpose

This position will report to the Torrance, CA facility but will cover the Territory of Texas. Therefore, we are seeking candidates that are willing to locate to Texas .

Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The field staff is the dealers’ point of contact for all parts and service related activities. The Field Technical Specialist (FTS) must be client focused, working in conjunction with the District Parts and Service Manager (DPSM) and Techline to support buyback prevention and improve dealer Fixed on First Visit performance. The FTS will be directly responsible for on-site inspection, diagnosis, and the repair of difficult to diagnose / repair vehicles. The FTS will determine the nature and scope of the problem, conduct reviews of service processes and equipment, identify the technicians that can benefit from additional training by analyzing performance gaps, and document the findings. The FTS is expected to analyze the situation, determine the source of the problem, and recommend corrective actions.

Key Accountabilities

• Reduce vehicle buybacks and trade-outs : 10% reduction over previous fiscal year
• Provide in-dealer technical assistance. Fix >

90% of vehicles on the first visit

Qualifications, Experience, and Skills

Job Dimensions

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.