Telecommunications Operator - Main IT Infrastructure - Part Time - Evenings

Telecommunications Operator - Main IT Infrastructure - Part-Time- Evenings

The Telecom Operator will be responsible for answering and routing incoming calls to the main hospital switchboard. This will include calls from patients, family / friends, hospital employees, vendors, etc. Information being requested will include patient information, paging assistance, directory assistance, operational hours, and emergency calls. The Operator must be organized as there are daily updates that occur and are necessary to provide accurate call information. This individual will need to have excellent communication skills and a positive attitude. The days and hours for this part‑time operator role are Sunday, Monday, & Friday from 3 pm‑11 pm.

Responsibilities

Call Routing – Answer and route all incoming calls that come into the main switchboard. This includes patient information, paging, directory assistance & emergency calls

Appropriately process outgoing calls including long distance, international and conference calls

Maintain daily hospital updates and notices to provide accurate call information and to route calls appropriately

Monitoring – Medical & non‑medical lines and perform timely notifications

Clinical Alerts – PO&M system (i.e. fire, oxygen, Welcome screen, generator)

Security systems (i.e. panic, cameras)

Disaster & weather as part of emergency preparedness

Pager Service – Perform paging, on‑call and directory duties per process

Provide programming and testing of pagers for customers

Exchange pagers when defective

Monitor and maintain pager inventory for both in‑house and long‑range

Document daily changes to on‑call schedules

Other duties as assigned

Qualifications

Knowledge and Skills :

Education : Minimum High School Diploma or equivalent (GED) required

Years of Experience : Two or more years of strong customer service experience in a health care setting preferred; 1 year experience operating a multi‑line phone and related equipment required

Ability to remain calm under pressure and when handling requests for emergency care

Strong organizational skills with attention to detail

Strong verbal and written communication skills

Basic computer skills and ability to multi‑task

Licenses & Certifications :

N / A

Seniority level : Entry level

Employment type : Part‑time

Job function :

Information Technology

Industries :

Hospitals and Health Care

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