Technology Delivery Manager

POSITION SUMMARY

The Technology Delivery Manager – IT Operations is responsible for leading the successful delivery of IT operational initiatives, ensuring alignment with business goals, and driving continuous improvement across infrastructure, platforms, and services. This role acts as a bridge between technical teams and business stakeholders, managing delivery timelines, resources, and risks while fostering a culture of accountability and operational excellence.

DESCRIPTION

Duties and Responsibilities

• Program Delivery Lead the planning, execution, and delivery of IT operations initiatives, ensuring they are completed on time and within scope.Support cross-functional teams and coordination including infrastructure, cloud, network, and service management.Develop and maintain detailed delivery roadmaps and status reports.
• Stakeholder Management Collaborate with business units, IT leadership, and vendors to define requirements and ensure alignment with strategic objectives.Communicate delivery progress, risks, and mitigation plans to senior leadership.
• O perational Excellence Drive continuous improvement initiatives across IT operations, focusing on reliability, scalability, and performance.Review and report on KPI’s and metrics for IT Operations including monthly reports on outages, changes and consumption to other tech leaders.Ensure adherence to ITIL practices and governance standards.Mentor and guide delivery leads and project managers within the IT operations domain.Foster a collaborative and high-performance culture.
• Risk & Issue Management Proactively identify delivery risks and issues, and implement mitigation strategies.Ensure compliance with security, regulatory, and audit requirements.

Qualifications and Education Requirements

Skills, Abilities, and Knowledge

Additional Information : While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits : Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave / Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW :

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions