Technical Payment Operations Specialist

Technical Payment Operations Specialist

Aiwyn is transforming the way accounting firms manage the entire revenue lifecycle. Backed by top-tier investors like Bessemer, KKR, and Revolution, we're one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technologyand we're doing it with world-class people, processes, and products.

Aiwyn is seeking a Technical Payment Operations Specialist to drive the efficient execution, monitoring, and optimization of our payment systems and processes. In this role, you'll play a critical part in managing our For Benefit Of (FBO) model for ACH processing, ensuring accurate and timely bank reporting, and maintaining strict compliance with Anti-Money Laundering (AML) regulations.

You'll combine technical expertise, operational rigor, and regulatory awareness to enhance the reliability and scalability of Aiwyn's payment infrastructure. As a member of a fast-paced startup, you won't just operate the systemyou'll improve it. You'll help design and document the playbooks and processes that make operational excellence repeatable and sustainable. You'll also partner with cross-functional teams to anticipate capacity needs, support growth, and ensure that our payments ecosystem runs smoothly and securely.

What will your day-to-day responsibilities look like?

• Manage and oversee Aiwyn's FBO model for ACH processing, ensuring accurate settlement, reconciliation, and reporting.
• Partner with banking institutions to coordinate daily and monthly reporting on transactions, balances, and exceptions.
• Monitor payment flows across ACH, credit card, and alternative payment methods, identifying and resolving operational discrepancies.
• Ensure compliance with internal policies, payment industry regulations, and security standards.
• Collaborate with technology teams to configure, maintain, and optimize payment processing systems.
• Work with APIs, payment gateways, and integrations to troubleshoot issues and enhance performance.
• Partner with Product and Engineering teams to support new payment feature rollouts and system enhancements.
• Analyze transaction data to uncover trends, inefficiencies, and potential risks.
• Develop and deliver regular reports on payment operations metrics and KPIs.
• Provide data-driven insights that guide operational improvements and enhance the customer experience.
• Serve as the first line of technical support for payment-related issues, resolving or escalating as needed.
• Coordinate with vendors, financial institutions, and internal stakeholders to address and resolve escalated matters.
• Identify and implement automation opportunities to streamline payment workflows and improve efficiency.
• Develop and document operational procedures to ensure consistency, scalability, and compliance across teams.

What You'll Bring :

Benefits and Perks

Other benefits include :

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