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IT Help Desk and Telecom Support Technician

IT Help Desk and Telecom Support Technician

WiredPeople, Inc.Tallahassee, FL, US
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Overview :

  • The IT  Help Desk and Telecom Support Technician will provide first-line support for end-users, troubleshooting hardware, software, and network issues, with additional expertise in telecommunications systems, including VoIP and PBX setups.
  • This role involves resolving technical problems efficiently, maintaining communication infrastructure, and assisting with telecom equipment installation and maintenance.
  • The ideal candidate will have previous IT Help Desk experience, some Telecoms background, and be adaptable to a fast-paced environment, with excellent communication skills and a customer-focused approach.
  • The ideal candidate must reside in Tallahassee, FL, and be available to work onsite.
  • Additionally, this position requires extensive travel between Tallahassee and Miami.

Key Responsibilities :

  • Respond to and resolve help desk tickets related to hardware, software, and telecom systems.
  • Assist in the installation, configuration, and maintenance of telecom equipment such as phones, VoIP systems, and related peripherals.
  • Provide remote and on-site technical support to end-users, ensuring minimal downtime.
  • Collaborate with network and telecom vendors to troubleshoot and resolve connectivity or hardware issues.
  • Document support activities, asset management, and telecom configurations accurately.
  • Support the rollout of new telecom systems and upgrades and assist in user training where necessary.
  • Ensure adherence to company policies and data security standards during all support activities.
  • Provide prompt support by traveling between Tallahassee and Miami as required.

    • Qualifications :

  • At least 2 years of experience in IT Help Desk support, with proven ability to troubleshoot hardware and software issues.
  • Telecoms experience, including familiarity with VoIP, PBX, and related telecommunication technologies, is preferred.
  • Excellent communication skills and a customer-oriented mindset.
  • Ability to prioritize and manage multiple support requests efficiently.
  • Basic understanding of networking principles and hardware installation.
  • Relevant certifications such as CompTIA A+, Network+, or Telecom-specific certifications are a plus.
  • WiredPeople provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
  • In addition to federal law requirements, WiredPeople complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
  • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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    Help Desk Support • Tallahassee, FL, US