Financial Counselor Supervisor

Financial Counseling Supervisor

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Financial Counseling Supervisor, you will supervise the Financial Counseling Team for multiple client locations. The position requires extensive knowledge of financial counseling, insurance, patient estimates, local and state financial assistance programs. Every day you will be responsible for identifying workflow issues and providing solutions. With sharp attention to detail, you will discern client problems, communicate them, and escalate root cause issues to appropriate parties. In addition, analyzing daily, weekly, and monthly reporting and KPI metrics provides subject matter expertise to help solve problems and provide solutions. To thrive as a Financial Counseling Supervisor, you must display a strong sense of patient care and attention to detail. Must be able to travel to other locations to oversee the process.

What To Expect As A Financial Counseling Supervisor

Serve as information resource for team members

Ensure the staffing needs are met at all locations and develop alternate staffing patterns

Review and process timecards in a timely manner

Develop and coach team members

Measure and monitor KPI metrics related to AR performance with emphasis on aging categories

Participate in weekly operations meetings to drive performance excellence

Troubleshoot and resolve issues with client concerns with a sense of urgency

Establish working relationships with on and offshore counterparts

Train and educate team members on new process changes

Other duties assigned

Required Qualifications

Intermediate skill level of Microsoft Word, Excel, PowerPoint and Outlook

Expert knowledge in Billing Processes

Excellent written and verbal communication skills

Ability to work well independently and in teams

Ability to prioritize, multi-task, and work in a fast-paced, high-volume environment

Positive Attitude

This role involves frequent movement between work areas and requires the ability to remain mobile throughout the day in order to perform essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. R1 is an equal opportunity employer and does not discriminate on the basis of any protected status.

For this US-based position, the base pay range is $49,126.00 - $78,919.86 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 5.00%.