Senior Technician - Service Security

Collaborate with the Client Services Team to schedule and dispatch to customer sites for break / fix requests, preventative maintenance as well as small move, add, and change (MAC) work.

Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience.  Collaboration with the Client Services Team is vital and critical to the success of this position.  Roles & Responsibilities :

• Review service ticket requirements and plan how to perform it Coordinate equipment & company vehicle resources as required to effectively manage service tickets Review, modify and red line job documentation for assigned tickets when applicable Perform service work in a professional manner and in accordance with company established best practices Maintain a professional appearance and attitude Maintain a clean and orderly jobsite Adhere to all applicable safety rules and regulations Review materials options and verify count accuracy Facilitate the delivery of staged materials to the jobsite Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status Communicate with the Client Services Team on the needed job components and materials Commissioning of trade specific systems including, but not limited to : Device & cable testing System functionality testing System settings / configurations Firmware updates User acceptance testing System documentation Occasional light travel may be required This position requires on-call shift work  Work at required heights utilizing ladders, scaffolding, lifts, or other.
• Work in confined spaces as necessary.

Required Qualifications :

Company Info :

Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law.