Licensed Behavioral Health Program Manager

Description

Sign on Bonus (1yr commitment required)

$1,500 Master's Level

$2,000 - Associate or Independent licensure

GENERAL SUMMARY

The general purpose of this position is to provide direct supervision to an assigned group of Program Supervisors and their direct staff within the Whatever It Takes (WIT) Department. The role ensures that services are delivered in accordance with the Arizona 12 Principles and the AHCCCS System of Care for children, adolescents, and young adults. As a licensed Behavioral Health Professional (BHP), the position includes responsibilities outlined by AHCCCS and AZDHS, such as providing clinical oversight, reviewing and signing required documentation, and ensuring that services meet medical necessity and quality standards.

In addition to clinical responsibilities, this position is responsible for comprehensive program oversight, including the supervision of service delivery across multiple locations and service types-such as direct support and respite services. Many of the youth served through these programs present with high-acuity needs and receive intensive in-home or community-based behavioral health services. These members often have involvement with multiple systems, including but not limited to DDD (Division of Developmental Disabilities), DCS (Department of Child Safety), juvenile probation, and other specialized programs or funding streams.

Key responsibilities include referral management, monitoring program census, supporting productivity, and ensuring compliance with all contractual and regulatory obligations. The role also supports financially sustainable service delivery through oversight of utilization trends, implementation of evidence-based practices, and the development of efficient workflows. This includes collaborating with cross-functional teams to enhance quality of care, tracking key performance indicators, and participating in strategic planning to improve access, outcomes, and overall program impact.

ESSENTIAL FUNCTIONS

• Program Oversight & Service Delivery Provides oversight of intensive behavioral health services including direct support and respite, ensuring delivery is consistent with AHCCCS requirements, Arizona's 12 Principles, and the System of Care for children, adolescents, and young adults. Oversees service provision across multiple sites and ensures services are medically necessary, clinically appropriate, and responsive to member needs.
• Staff Supervision & Leadership Directly supervises Program Supervisors and their teams, providing guidance, mentorship, and support. Conducts regular supervision meetings, evaluates performance, ensures appropriate staff coverage, and facilitates professional development opportunities. Initiates timely disciplinary action, when necessary, in accordance with HR policies.
• Clinical Oversight & Supervision Provides clinical oversight to assigned supervisors and staff in alignment with licensing requirements and agency standards. Ensures clinical quality through reflective supervision, consultation, and support of staff development and clinical decision-making.
• Referral & Census Management Monitors incoming referrals and oversees timely assignment and engagement. Tracks program census and capacity, ensuring referrals are responded to promptly and matched to appropriate teams based on acuity and availability.
• Utilization & Productivity Monitoring Monitors staff productivity and service utilization trends. Identifies areas of inefficiency or underutilization and implements strategies to optimize resource use and maintain financial sustainability.
• Compliance & Quality Assurance Conducts regular audits of clinical records and workflows to ensure compliance with contractual, regulatory, and agency standards. Addresses consumer complaints and concerns and initiates corrective actions as needed.
• Systems Collaboration Coordinates care and communication across multiple child-serving systems, including but not limited to DDD, DCS, juvenile justice, and specialized programs, to support integrated care and reduce service fragmentation.
• Program Strategy & Improvement Participates in strategic planning initiatives to improve program performance, enhance service delivery models, and increase access to care. Supports implementation of evidence-based practices and innovative service models.
• Crisis Response & Support Provides daytime crisis support and participates in the crisis phone rotation. Offers real-time guidance to teams managing high-risk or complex clinical situations.
• Other Duties as Assigned Performs additional tasks and responsibilities consistent with the needs of the department or organization, as directed by senior leadership.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEADS OTHERS

Leads people toward meeting the organization's vision, mission, and goals.

MANAGES PERFORMANCE

Communicates performance standards and expectations and gives timely, constructive feedback on tasks and assignments

COMMUNICATION

Strategically uses two-way communication to generate enthusiasm and foster an atmosphere receptive to open exchange.

Requirements

Minimum Qualifications

o Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW)

o Licensed Professional Counselor (LPC) or Licensed Associate Counselor (LAC)

o Licensed Marriage and Family Therapist (LMFT) or Licensed Associate Marriage and Family Therapist (LAMFT)

o Licensed Independent Addiction Counselor (LIAAC) or Licensed Associate Addiction Counselor (LAAC)

Scope of Practice

Preferred Qualifications

Population Served : Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the consumers served in the department :