IT Operations Professional 3

Description : High Level :

Provide daily onsite IT support at the Walpole MA site. (5 days a week onsite 8 hours per day M-F)

Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop) Networking & Servers physical topology cabling and troubleshooting and specific manufacturing facility IT device support such printers and handheld scanners etc.

Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks / rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.

Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

Specifics :

Intake and resolution of Level 1 / 2 IT issues through a shared and remote support follow the sun model

Complex IT problem solving and investigation of recurring IT issues

Resolving on premise IT issues that may arise or be dispatched to your local location

Staying up to date on the latest IT service offerings ITSM portals active migration projects and technical resolutions affecting our user base

Escalating any unresolved issues and / or Major Incidents to the Site Management Infrastructure (SMI) team

You have excellent communication skills (written verbal) focused on translation of IT technical resolutions to end user business language

L1 / L2 deep technical problem-solving capability in many facets of Information Technology

Mid-Level Experience with End User Computing Datacenter Technologies and Networking

You work effectively in global multi-cultural teams

Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion

Bachelor s degree or equivalent experience required

Minimum of 3-5 years of experience with IT Deskside Support and / or IT Systems Analyst role(s)

Technical :

Win10 / Win11 Client expertise with Office 365 in an Enterprise environment

Network diagnostics TCP / IP DHCP reservations console access and troubleshooting capability including VLAN knowledge

Server configuration iLO setup vulnerability remediation

Mobile Device troubleshooting and configuration (Android and IOS)

Manufacturing facility devices (label printer handheld WIFI devices and instruments)

Intune / Azure AD experience

Identity management including multifactor authentication setup

PC migration application installation and data copy

Service NOW incident and request management

Enable Skills-Based Hiring

No

• $(function() $(.qualPlaceHolder).each(function() if($(this).parents(#jsLegend).length ! 1 $(this).find(ul).length 0) var requested $(this).attr(requested); var presented $(this).attr(presented); var dynamicId $(this).attr(id); var text $(this).attr(text); var readOnly ($(this).attr(edit) true); var flexibleScaleLevels $(this).attr(flexibleScaleLevels); var flexibleScaleLevelNames $(this).attr(flexibleScaleLevelNames); new ( element : $(this) readOnly : readOnly requested : requested presented : presented dynamicId : dynamicId text : text flexibleScaleLevels : flexibleScaleLevels flexibleScaleLevelNames : flexibleScaleLevelNames ).initialize(); ) );

Qualification

Additional Details

Qualification

Assessment

Must Have

Admin

CCWSCSVCC

No

Key Skills

Environment,Fund Management,Cabling,J2EE,Document Control Management

Employment Type : Full Time

Experience : years

Vacancy : 1