Learning Administrator

Learning Administrator

Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet, the world's first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System (CAPS) the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS as a standard feature on all Cirrus aircraft. The company has three locations in the United States, located in Duluth, Minnesota, Grand Forks, North Dakota and Knoxville, Tennessee.

Job Summary Serves as Cirrus Experience's initial point of contact for the internal team members, guests and members of the authorized network via in-person, voice call or digital experience. Establishes and maintains good communication and positive relationships with all stakeholders to promote and enhance the Cirrus Experience. Provides prompt answers to questions or follows up and routes appropriately to assure timely service and end-user satisfaction. This position requires an extremely perceptive person who can relate to individuals at all levels of the organization.

Duties and Responsibilities / Essential Functions

• Embodies the consistent and effective use of the Cirrus Service essentials.
• Supports the Cirrus World Class customer experience standardization and training within Cirrus and across our partner network.
• First point of contact to respond to general Cirrus Experience inquiries or direct to appropriate area, including responding to general email inbox; assist stakeholders with event registration, course completion, technical requirements.
• Administers learning management system reporting, course uploads, participant attendance and stakeholder access.
• Works collaboratively to automate, innovate, and streamline business processes to maximize efficiency and effectiveness within the department. Considers digital applicability and potential in all business processes.
• Assists in development of standard Cirrus Experience reports for ongoing customer needs.
• Participates in planning events to support project development.
• Assists with scheduling & travel coordination
• Assists with conducting surveys or focus groups to provide visibility & feedback regarding Cirrus Experience.
• Creates and distributes Cirrus Experience memos and other communication material as requested.
• Orders and maintains supplies for the dept.
• Assists with preparing and communicating key metric reports on behalf of the department.
• Creates electronic logs and files documents as needed and in a timely basis.
• Supports department team members by assisting with back-up as needed during periods of absence or high volume.
• Regular, reliable, and predictable attendance.
• Other projects and duties as assigned.

Ensures Exceptional Customer Service :

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Demonstrated Proficiencies / Skills / Abilities :

Competencies

Our Benefits : Cirrus provides a range of exciting benefits, including :

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Position will require 25% travel.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

LIFE AT CIRRUS

As a leading manufacturer of personal aircraft, Cirrus is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot's license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate.

At Cirrus, we are committed to investing in the future of our employees and company by offering professional development and career progression opportunities that include onboarding, recurrent and area-specific training, talent acceleration and leadership development, continuing education, and tuition assistance programs.

We also engage employees by offering several employee