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Customer Support Representative

Customer Support Representative

Aston CarterMesa, AZ, US
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Customer Support Representative

This role provides vital support to drivers nationwide. Utilizing two-way audio / video communication, you will verify specifications on trucks and processes while coordinating, communicating, and providing updates to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We seek candidates who are detail-oriented, can thrive in a fast-paced environment, and possess a high sense of urgency. Your role will allow onsite associates to focus on daily operations.

Responsibilities

  • Support approximately 200 drivers daily with clear and excellent communication.
  • Coordinate and communicate updates on the arrival, loading, unloading, and departure of trucks at various facilities.
  • Verify and identify necessary specifications on trucks using audio / video communication.
  • Allow onsite associates to concentrate on their daily operations by managing gate operations remotely.

Essential Skills

  • Proficiency in Microsoft Office.
  • Customer service orientation with excellent phone etiquette.
  • Technical savvy with logistics and intermodal knowledge.
  • Experience in call center or inbound call environments.
  • 1+ year of high-volume customer support experience, preferably in call centers or strong retail customer service.
  • Strong job tenure with ability to follow SOPs.
  • Problem-solving skills are essential.
  • Experience with Microsoft Excel and keyboard shortcuts.
  • Ability to multitask and manage multiple projects simultaneously.
  • Quick learning capability and working efficiently in fast-paced environments.

    • Work Environment

    This role requires on-site presence five days a week. Training occurs Monday through Friday, 8 : 00 am - 4 : 30 pm for three weeks, with the first day from 9 : 00 am - 5 : 30 pm. After training, the schedule will be Friday through Tuesday, 9 : 00 am - 5 : 30 pm, with Wednesday and Thursday off. Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shifts.

    Pay and Benefits

    The pay range for this position is $21.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully onsite position in Mesa, AZ.

    Application Deadline

    This position is anticipated to close on Aug 25, 2025.

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    Customer Support Representative • Mesa, AZ, US