Inside Sales Representative
Multifab, IncSpokane, WA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProfessionally handle incoming requests from customers and outside sales associates to ensure quotes and orders are processed in a timely manner. Prepares, generates and follows up on verbal or written requests for quotations. Maintain working knowledge of purchasing and sales polices, processes and procedures (e.g., demonstrate complete understanding of pricing products). Create, process and monitor sales orders and purchase orders. Review sales orders in order to verify accuracy, terminology, and specifications. Provide timely turn-around on all sales orders to insure adequate delivery of goods and services. Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date. Monitor inventory levels and determine when product should be ordered. Perform product purchasing tasks (i.e. contacting vendors to negotiate pricing and delivery rates) Contact freight companies to negotiate rates and coordinate shipping times. Coordinating activities during the purchasing process, such as creating purchase orders, monitoring transportation and invoice creation and follow-through. Respond to customer and supplier inquiries about order status, changes, or cancellations. Contact Sr. inside Sales / purchasers and / or warehouse to schedule or expedite deliveries and to resolve shortages, missed or late deliveries and other problems. Research products to identify distributors, manufacturers, pricing and availability Collaborates with Outside Sales to ensure customer satisfaction. Manage time to determine priorities in order to effectively accomplish a broad range of activities Reports industry trends, competitive pricing and customer feedback to applicable Team Members. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers while following Company Confidentiality requirements. Utilize computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and / or retrieve information. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and partner with manager on those process improvements ideas. Will learn and practice back up responsibilities for processes such as delivery logs etc. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, high employee engagement, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals. Complete special projects and other duties as assigned to meet team, department and Company goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results. Follow all Company Policies, Procedures and Protocols. Other duties will be assigned during the course of employment. Ability to read, write, speak, understand and communicate effectively in the English language Ability to handle complaints and unpleasant customers using decision making and analytical abilities Knowledge of MS Office (Word, Excel, Outlook, Access) Strong organizational skills, strong attention to detail, strong interpersonal skills and ability to professionally complete administrative tasks Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology Ability to work independently on assigned tasks as well as to accept direction on given assignments Ability to work collectively with team members Highly developed sense of integrity and commitment to customer satisfaction Professional appearance Work is performed in an office environment (constant 67-100%) and requires seldom (0-10%) movement into a warehouse environment. Sitting : Constant 67-100% - Sit on adjustable computer chair at desk (may stand) Standing : Occasional 11-33% - Intermittently stand on tile, carpet or cement floor Walking : Occasional 11-33% - Walk among workstations on tile, carpet or cement floor Heights / Ladders / Stairs : Seldom 0-10% - Use ladder to retrieve product from shelves Twisting at waist : Seldom 0-10% - Twist to lift product / documents Bending / Stooping : Seldom 0-10% - Alternate bend / stoop Squatting / Kneeling : Seldom 0-10% - Alternate squat / kneel Crawling : Never Reaching Out : Seldom 0-10% - Pick product from shelves and retrieve documents Talking / Hearing / Seeing : Constant 67-100% - Talk / hear / see people / English documents / instructions Working Above Shoulders : Seldom 0-10% Handling / Grasping : Constant 67-100% - Hold / grasp controls, hand tools, documents / products Fine Finger Manipulation : Constant 67-100% - Keyboard typing, writing, filing, controls on equipment Foot Controls : Never Driving : Never Repetitive Motion : Constant 67-100% - Computer mouse use, keyboard typing Vibratory Tasks : Never Lifting 15 lbs. : Seldom 0-10% - Lift work documents and / or product Carrying 15 lbs. : Seldom 0-10% - Carry work documents and / or product Pushing / Pulling 15 lbs. : Seldom 0-10% - Push / pull product to load / unload, open / close file cabinet Comments : Alternate body movements may be used per employee discretion
Job Description
Job Description
Description : Summary
The Inside Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product request, and writing orders. The Internal Sales Representative will also serve as a liaison between outside sales and customer service departments. An Internal Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiriesand promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style.
- Confer with customers by telephone, email, or in person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, assist will-call customers and / or obtain details of any customer complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
- Resolve customer orders complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for service requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Solicit sales of new or additional services or products.
Essential Duties and Responsibilities
Requirements : Qualifications
Physical Work / Environment Requirements
Physical Demand
Reasonable Accommodation Notice
Reasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.
serp_jobs.job_alerts.create_a_job
Inside Sales Representative • Spokane, WA, US