Logistics & Dispatch Coordinator

Position Summary

(On-site in person position - Anaheim location) The Logistics & Dispatch Coordinator is responsible for communicating with customers regarding delivery or pickup times, and special handling requests. Planning pre-determined routes and accommodating route changes as needed. Preparing dispatch documents, as well as generating bills of ladings (BOLs). Role will also coordinate and oversee the scheduling and dispatching of drivers and vehicles to ensure timely and efficient transportation of materials. This role requires effective cross-collaboration and cross-communication with drivers, customers, and internal departments, as well as the ability to respond promptly to service issues and changes in scheduling.

Essential Job Duties and Responsibilities

• Communicate via phone, and email with service providers, such as trucking companies, brokers, ocean
• carriers, terminals, global consolidators (brokers), and customs brokers.
• Negotiate and arrange transport of goods with shipping or freight companies.
• Prepare bills of lading, invoices, packing list for domestic & export shipments
• Monitor driver's locations and utilization to coordinate service and schedules
• Respond to customer inquiries and service requests promptly and professionally
• Communicate with customers to provide updates on delivery times and address any service issues
• Coordinate with internal departments to ensure customer needs are met
• Maintain accurate records of dispatch activities, driver logs, and service calls
• Prepare and present reports on dispatch operations to management
• Utilize dispatch software to track and optimize routes and schedules
• Perform other job-related duties as assigned

Qualifications

Work Environment and Physical Demands