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Customer Product Trainer

Customer Product Trainer

Thomson ReutersAnn Arbor, Michigan, USA
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Job Summary

Conduct learning and development programs for SafeSend customers and employees. This includes onboarding of new customers and employees refresher training for existing customers and product training for customer support employees.

About the Role

  • Participate in and conduct technical training for new and existing product users.
  • Act as a subject matter expert on assigned products and answer customer and internal employee questions on implementation procedures.
  • Develop a thorough working knowledge of the SafeSend suite of products.
  • Assist in product launches.
  • Understand how our customers are utilizing SafeSend products and recommend additional features that can be leveraged to enhance their business.
  • Ensure client configuration aligns with recommended best practices.
  • Work with the companys marketing sales and product development teams to support the development of marketing initiatives to help ensure continually evolving products that meet or exceed client expectations.
  • Responsible for phone support problem tracking diagnosis replicating business issues troubleshooting and resolution of client problems.
  • Host weekly Trainings and / or Demonstrations of product lines.
  • Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy customer needs.
  • Provide mentorship to junior L&D specialists ensuring best practices in training delivery and instructional design.

About you

  • Bachelors degree from an accredited college / university or equivalent work experience.
  • 2 years of experience in product training or similar role preferably for a SAS provider.
  • A passion for technology and comfortable with web-based applications.
  • Exceptional time management skills and ability to prioritize multiple tasks in a fast-paced environment while meeting critical deadlines.
  • Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience.
  • Experience providing high-level client support internally and externally along with the ability to build strong relationships with clients and team members.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Possess the ability to self-motivate maintain a consistent schedule and a personality to train clients who may have no understanding of the product.
  • Excellent computer skills including Microsoft Word Excel PowerPoint and Outlook

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    Whats in it For You

    Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

    Career Development and Growth : By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

    Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

    Culture : Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values : Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

    Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

    Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

    In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits : optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

    Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $56000 - $104000. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

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    About Us

    Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

    As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex / gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

    Learn more on how to protect yourself from fraudulent job postings here .

    More information about Thomson Reuters can be found on .

    Key Skills

    Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Monthly Salary Salary : 56000 - 104000

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    Trainer • Ann Arbor, Michigan, USA