Director - Technology Project Management - Payments

Director, Payments Project Management

Are you ready to lead transformative Payments initiatives at a global scale? Western Union is seeking a Director, Payments Project Management with deep expertise in payments technology, particularly in funds-in operations. This role is ideal for a strategic leader who understands the complexities of digital and traditional payment rails, regulatory compliance, and the technical infrastructure that powers global money movement. As a leader of the PMO, you will oversee the planning, execution, and governance of programs focused on funds-in capabilitiesincluding card processing, bank transfers, wallets, and alternative payment methods. You'll align these initiatives with business strategy, optimize resource allocation, and ensure delivery excellence across a global portfolio. This role requires close collaboration with product, engineering, compliance, and operations teams to drive innovation and efficiency in how customers fund their transactions.

As a leader of the Program Management Office (PMO), you will be responsible for overseeing the planning, execution, and governance of all Technology projects and programs within our organization. This pivotal role involves aligning data initiatives with strategic objectives, optimizing resource allocation for data projects, and ensuring successful delivery within scope and budget.

This role will help regional and product business leaders make informed decisions based on data-driven insights about which investments to pursue, continue, modify, or terminate. It involves assessing the performance, cost, and risks associated with each component of the Technology portfolio, as well as considering factors like business value, return on investment from data initiatives, and potential synergies among different data projects. You will manage a global team of Project and Program Managers, ensuring their Technology projects are successfully delivered on time and within budget.

Responsibilities include :

• Mentor and develop a global team of project and program managers with a focus on payments domain knowledge and delivery excellence.
• Provide executive-level updates on the status of payments programs, highlighting key metrics such as authorization rates, funding success, and latency.
• Champion continuous improvement in payment technology delivery processes, leveraging agile methodologies and data-driven decision-making.
• Identify and mitigate risks related to payment processing, transaction integrity, fraud prevention, and system scalability.
• Oversee the successful delivery of payment-related projects, ensuring they are completed on time, within budget, and meet quality standards.
• Drive PI planning and roadmap execution for initiatives involving payment gateways, acquiring banks, digital wallets, and real-time payment networks.
• Partner with product, engineering, and compliance teams to deliver scalable, secure, and efficient payment solutions across multiple geographies.
• Lead the execution of technology programs focused on funds-in payment capabilities, ensuring alignment with business goals and regulatory requirements.

Western Union is positioned to become the world's most accessible financial services companytransforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

The base salary range is $175,000 - $190,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.