Customer Success Manager, iQueue for Inpatient Flow

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.Join our Client Services Team, where we partner with hospitals to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!

WHAT YOU'LL DO

• Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live
• Help customers prioritize and design new workflows while optimizing existing workflows
• Work with the client services team to continually evaluate and improve client implementation and outcomes processes, including documentation and collateral used
• Monitor usage data (within the product) and proactively reach out to your customers to encourage deeper product engagement, validate that the product is working well, and operational outcomes are being recognized
• Design and execute ongoing training programs to support product feature adoption and evolving customer workflows
• Ensure support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
• Build long-term relationships with key stakeholders across your customer portfolio by defining success metrics, track progress, and ensure ROI
• Manage account program plans to ensure an organized approach across all customer activity while driving prioritized efforts and removing barriers to stay on schedule
• Conduct regular business reviews to assess progress toward goals, gather feedback, and identify opportunities for expanding platform value
• Support cross functional success by surfacing customer feedback to influence roadmap decisions, produce case studies with marketing, and promote user community sessions

WHAT YOU'LL BRING

BONUS POINT IF YOU HAVE

WHAT YOU'LL GET

$90,000 - $125,000 a yearLeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity, and market conditions. This range may be modified in the future.