Operations Supervisor - Pest Control

Location Zip Code : 46410

Job Family :

Operations Supervisors

Job Description

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the South Bend / Merrilville , IN area.

What we offer :

Competitive annual salary $50,000-$65,000

Annual performance bonus

Yearly incentive trip

Company iPhone provided

Save money from driving our vehicle

Company gas card provided

Group Health, Dental, and Vision plans

Pet insurance, Life insurance, and EAP benefits

401K with employer match up to 4%

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture and much more!

Responsibilities include :

Responsible for customer retention, employee retention and improving customer revenue for their assigned team

Meet requirements for personal service production

Continually monitor and balance labor utilization with production in order to optimize overall efficiencies

Manage payroll for all Service Professionals and Lead Service Professionals within the team

Strive to achieve high operational efficiency and effective labor management

Growth and success of areas by ensuring safe and efficient delivery of quality services

Execute plans for improvement of deficiencies identified by leadership for the team and report the progress

Meet KPI standards

Create a positive atmosphere of learning and growth for all Service Professionals

Actively seeks opportunities to develop, improve and innovate themselves and their teams

Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools

Review Service Professional performance metrics with the Operations Manager

Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional

Deliver excellent customer service to potential and existing customers

Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion

Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field

Remain compliant with state and federal laws, regulations, and licensing.

Obtain local and state licensing

Qualifications :

Excellent verbal, written, and communication skills

Interpersonal and collaboration skills

Strong analytical and problem-solving skills

Ability to analyze information and think systematically

Strong ability to lead and manage a team

Proficient with Google drive functions or related software

A US driver’s license that has been valid for a minimum of 3 years is required

A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

A drug test and background check will be performed on all new hires

Ability to obtain and maintain all license / certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services

Aptive Environmental :

Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.