Advanced Technical Services Engineer

ABOUT THIS POSITION

We are looking for an outstanding, brilliant, and driven Advanced Technical Services Engineer to join our team. The Advanced Technical Services Engineer is responsible for end user hardware and software deployment, support, and retirement, including phone support via the team’s call center, and field support at all company locations. Additional responsibilities include the planning, configuration, deployment, maintenance, support, training on, and retirement of hardware and software assets; maintenance of required assets and chain of custody documentation; support of the company’s Technology Service Management system; adherence to defined SLAs; and execution of exceptional support and customer service.

This role also serves as a key technical liaison for executive-level support and local office operations, ensuring seamless technology experiences for leadership and on-site personnel.

WHAT YOU'LL DO

• Provides Tier 1 and Tier 2 end user hardware and software support in the Technology call center and in field locations as required
• Procures, deploys, configures, and supports end user software, hardware, phones, and mobile devices
• Maintains Asset Management and chain of custody documentation for company-owned devices
• Maintains Asset Management information and licensing compliance for deployed software
• Supports the company’s audio-visual conferencing systems
• Manages the technical aspects of team member onboarding and termination
• Gears team members’ physical office space with the technology required for occupancy
• Configures print queues on the print server infrastructure and installs on end user devices
• Conducts and / or monitors the team’s recurring tasks and maintenance checklists
• Identifies trends in support issues and system failures, and proposes solutions
• Maintains both personal and team-wide workspaces to ensure efficient performance and a positive environment
• Participates in the team’s weekly 24x7 on-call rotation
• Coordinates troubleshooting, escalation, and communication regarding system outages and user issues
• Works with the Manager to provide input on yearly goal planning, budget planning, and opportunities for growth
• Executes mid-level projects, involving Technical Services Engineers
• Acts as a resource for ongoing projects that require support from the Technical Services Engineering team

WHAT YOU'LL NEED

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most : their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid / Medicare payers. We are deeply committed to living out our organizational values : honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

WAYSTAR PERKS