Client Technology Specialist III

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What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Responsible for providing client support and ensuring the highest levels of client satisfaction through a commitment to timely response of all client requests. Re-images and rebuilds machines, processes desktop and laptop switches, and moves and repairs computers. Travels to all campus locations of the College as needed and the primary campus designation could change. Ability to work a fluctuating schedule to include evenings, weekends, and college closings.

What a day of a Client Technology III Specialist looks like :

Installs, modifies, and troubleshoots of microcomputer hardware, servers, software applications, and peripheral equipment. Supports, troubleshoots and cable manages the network infra-structure from the workstation to the patch panel.

Monitors desktop client security including patch levels, campus-wide antivirus definitions, and network environment health utilizing desktop management tools, as well as network utilities.

Develops and administers computer images, Windows patch management, software packaging and deployment of software to all computers at a specific campus or location.

Manages security paging and speaker system, uses vendor-specific software tools to identify offline or broken devices, and programs replacement devices. Works with other technicians and network department to reset and set up security paging and speaker system.

Applies appropriate security measures for physical access to hardware devices, access to data and programs, and confidentiality of user passwords.

Analyzes technical problems with multimedia systems and equipment and performs minor repairs.

Operates and integrates specialized media, multimedia, computer hardware and network systems.

Actively participate in inventory control activities of the department by tracking software and hardware assets. Maintains a current inventory of supplies and equipment.

Interacts with vendors, contractors and other departments to convey technical project requirements, as well as monitor and evaluate services performed. Facilitates ordering and repair of security paging and speaker system with the vendors.

Functions in an on-call capacity for response to hardware, software and network systems repair needed during normal business hours or instances where the college is closed.

Performs other job-related duties as assigned.

We’d love to hear from you if you have the following :

Education and Experience :

Associate degree or two years of college coursework within specific subject area related to the position

Four years of related experience

Knowledge of :

Microsoft Office Professional or similar applications

Patching network cables and the set-up of data rooms

Skilled in :

System diagnostics, problem solving and troubleshooting

Attention to detail while maintaining effective time and task management

Maintaining accurate and detailed documentation of changes and updates

Fact finding, analysis, and problem solving

Ability to :

Install and troubleshoot PC hardware and software, and MS Windows operating system

Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness

Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements :

Regular physical attendance required

Preferred, but not a must :

Knowledge of :

Macintosh system

Work Environment and Physical Demand :

Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds

Reach and grasp objects

Stoop, bend, kneel, crouch, or crawl

Stand for extended periods of time

Use of video display terminal

Use of manual dexterity and fine motor skills

Communicate information orally and in writing

Receive and understand information through oral and written communication

Proofread and check documents for accuracy

Work with equipment or perform procedures where carelessness may result in injury

Experience exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions

Work a fluctuating work schedule

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

The minimum base pay for this position starts at $23.51 Hourly; however, the offer may vary based on the candidate’s education and experience.

Certain servicemembers andveterans, and the spouses and family members of such servicemembers andveterans, receivepreferenceand priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

Wait, there is more!

Culture : Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

Education Benefits : Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.

Health and Wellness : Medical, dental, vision, disability, life insurance, parental leave, and more.

Generous Time Off : Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

Panther Perks : Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

Professional Development : Leadership programs, professional learning workshops, and more.

Retirement Investments : State retirement plan options and voluntary 403(b) and 457 plans.

READY TO APPLY? Here's your application preparation!

Please review the following information to apply for a position at Palm Beach State College :

Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered.

Background Check / Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.

An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.

The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Application Deadline

This position is open until filled