Field Technician

About Valsoft

Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don’t flip companies—we operate them for the long term.

Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio.

About Fluent Software Group

Fluent Software Group is one of Valsoft Corporation’s operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most.

We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth.

About the Role

The Field Technician plays a critical role in delivering high-quality installations and technical support for WSI Technologies’ (a Valsoft / Fluent Software company's) suite of mission-critical recording solutions. This customer-facing role ensures systems perform reliably across enterprise, public safety, and government environments.

You will lead onsite deployments, configure systems, troubleshoot complex issues, and maintain customer SLAs—directly contributing to customer satisfaction, operational efficiency, and overall business performance.

Key Responsibilities

Installation & Configuration

• Perform onsite and remote installations of WSI solutions, including servers, applications, and recording infrastructure.
• Configure Microsoft desktop / server OS, virtualization platforms, and network-connected equipment.
• Execute data center tasks (server racking, cabling, wiring, hardware testing) to ensure optimal system performance.

Troubleshooting & Support

Customer Communication

Process & Product Improvement

Who You Are

You are a proactive, customer-centric technical professional who thrives in dynamic environments. You enjoy hands-on problem solving, working directly with customers, and collaborating with internal teams.

You remain calm and clear-headed during urgent situations and take pride in delivering exceptional service with accuracy and consistency.

You likely demonstrate :

Qualifications

Nice-to-Haves

What’s In It for You

Join us and help scale companies the right way—without losing their entrepreneurial edge. At Valsoft and Fluent, you’ll have an impact from Day 1.

#WSI