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Network Operations Manager

Network Operations Manager

Cynet SystemsRichmond, VA
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Job Description : Responsibilities :

  • Serve as primary point of contact within TSD Operations for assigned Product Line.
  • Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure.
  • Ensure the delivery of high-quality, cost effective and efficient services.
  • May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams.
  • Develop and maintain business relationships with other supporting TSD roles and critical clients / vendors and represent client / vendor interests in the planning and implementation of platform services.
  • Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget.
  • Effectively communicate with other supporting TSD roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives.
  • Provide input as needed to senior leadership and executives.
  • Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines.
  • Perform Root Cause Analysis (RCA) on high / significant Platform related incidents.
  • Coordinate after action items on Platform related high incidents to prevent them from occurring again.
  • Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets.
  • Proactively identify Platform / infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts.
  • Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule.
  • Lead initiatives, as appropriate, representing TSD Operations.
  • Adhere to business requirements and scope.
  • Responsible for understanding and applying risk management discipline in all involved efforts.
  • Provide secondary support and assist fellow TSD Operations PSMs in their specific areas as needed.

Responsibilities :

Position Requirements :

  • Experience working with large infrastructure hosting environments.
  • Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment.
  • Knowledgeable of network and security technologies a must.
  • Experience with connecting two complex networks together utilizing patterns such as DMS.
  • Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following :
  • Distributed information systems and technologies
  • Tiered application infrastructure operating in an enterprise environment.
  • Cloud and Data Center network operations.
  • Have proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology.
  • Familiarity with Product Management methodologies and techniques including :
  • Managing technology offerings across their full lifecycle with dedicated teams
  • Enabling cross-functional teams to operate as flexibly as possible
  • Determining success criteria by outcomes, not simply accomplishing tasks or completing on time / within budget.
  • Ensuring customer input at all stages of product lifecycle
  • Ability to think strategically.
  • Perform thorough research and provide high-level technical analysis.
  • Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience.
  • Work collaboratively within a team environment to achieve TSD Operations’ key objectives.
  • Ability to direct designated technical support staff in providing day-to-day production support.
  • Ability to utilize technical skills to coordinate the resolution of issues, drive improvements and influence design decisions.
  • Make decisions within established or widely accepted standards
  • Achieve assigned / planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
  • Familiarity with Agile methodologies and tools, such as JIRA and Confluence.
  • Commitment to Information Technology Service Management (ITSM), continuous improvement and proactive problem management.
  • Experience with ServiceNow or equivalent Operations Management products
  • Experience / exposure to Artificial Intelligence for IT Operations (AIOps)
  • Experience / exposure to Observability Patterns to implement effective Automated Operations capabilities.
  • Role requires significant interaction with senior leaders within the system and requires exceptional communication, analytical, and problem-solving skills.

    • Education :

  • Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience.
  • Cloud technology certification(s) preferred.
  • ITIL certification is preferred.

    • Other / Additional Requirements :

  • Performs work with the highest level of autonomy.
  • This position is subject to extended work hours to resolve major and complex technical problems / issues (25%).
  • Requires always carrying a work cell phone.
  • Occasional travel including overnight stays may be necessary.
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