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Inside Sales Representative

Inside Sales Representative

United Employment GroupIndianapolis, IN, US
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Job Description

Job Description

PURPOSE

The purpose of this operating procedure is to establish and define the authority, accountability, reporting relationships, responsibilities, duties, and measures of performance for the Estimator / Inside Sales Representative

BASIC FUNCTION

The basic functions of the Inside Sales position are :

  • To ensure existing customer base relationships are retained / improved while new customers and associated projects are consistently and aggressively pursued and developed.
  • Assists with or fully develops customer submittal packages, as directed or assigned by Senior Estimator.
  • To cost effectively procure project plans and produce job quotations accurately, timely and profitably.
  • To ensure timely delivery of approved job quotations to customers for signature approval and prompt receipt of a Purchase Order contract.
  • To ensure timely completion of all required submittals for engineer’s review.
  • Ensure timely and accurate completion of all production drawings as per the customer’s structure production releases.
  • To incorporate all plan revisions and accurately reflect changes in revised quotes.
  • Assist with customer needs as they arise in the office.
  • Complete purchase requisitions for all for all re-sale items and confirm purchase order has been issued by Purchasing Clerk.
  • Responsible for processing inside sales orders (“House Sales”) including producing job quotations for walk-in and call-in orders requiring the review of plans.
  • Continually compile and update a list of potential new business prospects and provide to Sales representatives.
  • Responsible for generating Warm Leads for Sales staff and making prospecting calls, where possible.
  • Develop and maintain database of PennDOT and other DOT awarded projects and bid results
  • The Estimator / Inside Sales Representative is responsible and accountable for researching, identifying, contacting, and securing profitable new / increased business volume from past, existing and potential new marketplace customers ensuring that all meetings, communications and transactions are executed in conformance with the highest professional and ethical standards.

REPORTING RELATIONSHIPS

  • The Inside Sales Representative reports directly to and is fully accountable to the Senior Estimator.
  • The following positions report directly to and accountable to Inside Sales Representative :
  • None

    JOB REQUIREMENTS

    To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner. Listed below are representative of the knowledge, skills and / or abilities necessary to meet the minimum job requirements.

    EDUCATION

    Required : High School diploma or equivalent.

    Preferred : Post High-School coursework or Associates / Bachelors Degree in a Business (Marketing major / concentration desired)

    LICENSING / REGISTRATION / CERTIFICATION

    Current and valid driver’s license.

    EXPERIENCE

    Two (2) to four (4) years sales function background, knowledge and experience, preferably within the pre-cast concrete structure products manufacturing industry, and with proven accomplishments and capabilities in customer / sales revenue retention and growth, product design / drafting / estimating, customer service, accounts receivables management / collections and sales performance measurement, analysis, trending, improvement and reporting.

    SKILLS, KNOWLEDGE, AND ABILITIES

  • Possesses technical and practical knowledge of sanitary, storm and other specialty drainage systems planning, construction / installation and component structures.
  • Able to develop, document, analyze, interpret, measure, report and feedback results regarding Sales / Marketing Planning, Sales Forecasting, Business Goals / Objectives, Profit Plan (Budget) conformance, Costing / Pricing, Competitive Positioning and New Product Offerings, as assigned / directed.
  • Is a personable and outgoing individual who is comfortable meeting new people and being in unfamiliar situations. The person must be able to project professionalism, enthusiasm, trustworthiness, ethics and confidence in all communications whether oral or written.
  • Is knowledgeable and capable of applying needs analysis / solutions, as well as, cost reduction / improvement concepts to both the customer’s and the company’s business strategies. Possesses demonstrated proficiency in reading and interpreting specifications, drawings / plans, policies / procedures, business documents, regulatory requirements, contracts, letters, etc.
  • Possesses the capability to do both technical and business-related mathematical calculations to measure, analyze, cost, price and trend company and sales function business performance. Is computer literate and proficient.
  • Possesses demonstrated ability to communicate effectively with customers, suppliers, subcontractors, supporting business professionals, direct reports and all other functional levels within the company both verbally and in writing.
  • Researches, investigates and maintains up-to-date knowledge of all industry, as well as existing / potential expanded marketplace business situations, trends and opportunities to maximize the company’s customer service solution opportunities and resultant sales revenue / profit achievement.
  • AUTHORITY

    The Inside Sales Representative is responsible and accountable to the Senior Estimator and has been delegated the authority required to successfully accomplish all of the responsibilities and duties of this position including but not limited to :

  • To create documented job quotations, submittals and related drawings to gain customer approval and resultant purchase orders.
  • Develop and maintain new customer prospect database
  • Efficiently and accurately process inside sales orders
  • RESPONSIBILITIES

  • The Estimator / Inside Sales Representative is responsible for ensuring that personal Sales Revenues and Profit Margins achievement are consistent with the goals and objectives set forth by the Senior Estimator.
  • Ensures that the Sales and Marketing plans, strategies, policies and procedures of the company are executed as set forth by the Senior Estimator and approved by the General Manager.
  • Creates, maintains and improves company relationships with past, current and potential new customers.
  • Performs research to investigate other potential products, services or markets. Thoroughly investigates opportunities, develops applicable plans / strategies, presents findings / recommendations and implements approved projects.
  • Ensures that all sales inquiries / leads are pursued with enthusiasm and in a timely manner regardless of source.
  • Develops / contributes cost reduction project savings to the company within scope of functional responsibilities.
  • Assumes any other responsibilities as assigned by the Senior Estimator and / or General Manager.
  • Company Description

    United Employment Group, Inc. is a search and placement firm specializing in Concrete Products and Construction, Metals, Refrigeration, Engineering / Surveying and Plastic Industries.

    Company Description

    United Employment Group, Inc. is a search and placement firm specializing in Concrete Products and Construction, Metals, Refrigeration, Engineering / Surveying and Plastic Industries.

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