Chief Digital and Information Officer Boston Firefighters Credit Union

Overview

Are We the Place for You?

Since 1947, Boston Firefighters Credit Union (BFCU) has provided compassionate, high-touch service to those who protect and serve. With nearly $450 million in assets, a strong capital position (12.43% net worth), and a loyal Field of Membership, the credit union is poised for growth and evolution—including a rebranding and market expansion effort to better reflect its broadened reach and deepen its presence across the Commonwealth.

BFCU is dedicated to serving the financial needs of first responders and their families across Massachusetts. We provide trusted, member-focused financial solutions that promote security, growth, and opportunity. Guided by integrity, community, and innovation, we strive to honor the service of first responders by delivering exceptional value, personalized support, and lasting impact in the communities we serve. Our membership includes employees and retirees of fire departments, police departments, and municipally operated EMS departments, along with the many associations and labor unions that support them. To better reflect our commitment to the entire first responders’ community statewide, the credit union is preparing to rename and rebrand with a broader identity that honors and represents all those we serve. Expansive digital delivery will be key to our success.

Boston offers a vibrant mix of historic charm and modern amenities—home to world-class universities, sports teams, cultural institutions, coastal beauty, and one of the country’s oldest fire departments. Living here means exploring the Freedom Trail, cheering at Fenway Park, savoring diverse cuisine, and walking along the Charles River. Serving BFCU means being part of a community that values service, resilience, and heart.

Role Overview

Is This the Career for You?

The Chief Digital and Information (CDIO) reports directly to the President / CEO serving as a trusted advisor to the CEO, Executive Team, and Board translating complex technical concepts into actionable strategies that fuel growth, efficiency, and community impact, while safeguarding BFCU’s mission of service to first responders and their families.

This role requires a forward-thinking, innovative leader who is not afraid to take bold, calculated risks in advancing technology, balancing long-term strategy with hands-on execution of day-to-day operations and digital development.

The CDIO will play a critical role in evaluating and enhancing BFCU’s technology, including assessing the performance of the core processing system and recommending improvements or future enhancements to ensure scalability, efficiency, and member satisfaction. This leader will bring proven experience in digital development and transformation, guiding the credit union toward smarter, more innovative solutions.

Additionally, the CDIO will have the opportunity to evaluate the current department structure, processes, and capabilities, and make strategic recommendations that strengthen operations and align with BFCU’s growth goals. By embracing emerging technologies and reimagining how digital solutions can best serve members, this leader will position BFCU as a model of innovation and excellence within the credit union movement.

Beyond the organization, the CDIO may represent BFCU as a trusted and forward-thinking voice in digital transformation across the financial services industry.

Qualifications

Help Us Get to Know You

Ready to use your career to help the people who are here for us? Please submit a resume that demonstrates :

Minimum of 10 years of progressive leadership in IT, digital transformation, and / or financial services technology

Proven experience building and scaling technology teams

Track record of delivering digital innovation in a regulated industry (financial services, fintech, or related)

Deep knowledge of core banking systems, cybersecurity frameworks, and emerging digital trends

Exceptional leadership, communication, and presentation skills

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