Loan Services Specialist

Responsible for processing and completing general functions within Mortgage Loan Servicing, including but not limited to closing / boarding loans, applying payments, completing rate changes / setting, and loan maintenance. ESSENTIAL FUNCTIONS : Servicing (100%)Board new loans and maintain accurate loan records on servicing system. Process loan payments, loan payoffs, loan disbursements, escrows (e.g. insurance and taxes), loan transfers and annual statements (1098). Provides customer service and resolution to customer inquiries and complaints. Process demand payoff, verification of mortgage requests and payment history requests. Prepare reconveyance documents confirming completeness and accuracy of payoff amount received. Reviews and monitors taxes and insurance policies for adequate coverage and delinquencies. Setup initial escrow accounts and perform maintenance on payment schedules, billing schedules, escrow records, etc. as required. Provide outstanding service utilizing communication an...Specialist, Processing, Service, Retail, Banking, Mortgage