IT Support Technician Level 2 (MSP) (Lake Forest)

Were looking for a Level 2 Support Technician with solid MSP experience to join a growing team that values expertise, accountability, and continuous learning. If youve worked in a managed services environment supporting multiple clients and thrive in fast-paced, technical settings, this is an opportunity to take your skills to the next level.

In this role, youll handle escalations from Level 1, troubleshoot complex issues across cloud and on-prem systems, and assist with infrastructure improvements and small-scale projects. Youll work hands-on with Microsoft 365, Azure, virtualization, and networking technologies while collaborating with senior engineers to keep client environments secure and stable.

What Youll Do

• Resolve Level 2 tickets across Microsoft 365, Azure, servers, and networks
• Troubleshoot complex issues and ensure SLA compliance
• Support migrations, upgrades, and endpoint deployments
• Collaborate with Level 3 engineers on escalations and projects
• Document and share best practices for process improvement

What You Bring

What Youll Get