Customer Success Engineer - Drilling

Job Description

Job Description :

Predominantly field-based role, supporting customer engagements including customer training, product deployment, sustained product adoption & local operations training. The Customer Success Engineer (CSE) will engage with customer-side experts prior to and during implementation, in addition to supporting collection of deployment metrics and feedback. The role will provide frontline digital drilling solutions support and be able to escalate issues when required based on well-defined processes. The role involves communicating with internal teams and customers daily.

The Customer Success Engineer will be a member of the appropriate Customer Success Pod and work closely with the Customer Success Manager, Product Line, Field Engineering & local operations. It is essential that the person in this role is very familiar with drilling practices and can determine items of concern with our product outputs and general concerns based on the available real-time drilling data. This role will be the interface between the Customer Success Pod and local operations, providing additional specialized Max knowledge for early deployments & trials.

Responsibilities :

• Beta digital product deployment support
• Customer-facing digital product training & support
• Digital product training & support to internal teams
• Escalation of issues to internal teams and customers
• Assisting with solution troubleshooting
• Providing support for custom customer solutions

Requirements :