VOIP Technician

Job Description

Job Description

Job Summary :

We're on the hunt for a skilled VoIP Technician to join our tech-forward crew. If you're fluent in SIP, love diving into packet captures, and know your way around hosted PBX systems like BroadSoft, Netsapiens, and Asterisk — let’s talk. Bonus points if you enjoy solving tricky network issues, providing white-glove support, and seeing a clean install through from start to finish.

What You'll Do :

Answer and respond to inbound support calls from clients.

Work the helpdesk queue, troubleshooting VoIP, networking, and system issues.

Provision, configure, and troubleshoot hosted PBX services (BroadSoft, Netsapiens, Asterisk).

Analyze SIP call flows and registration problems using Wireshark and packet tools.

Perform onsite installations, cutovers, and support visits when needed.

Set up and configure IP phones (Yealink, Polycom, Cisco), ATAs, softphones, and SBCs.

Configure networking gear (firewalls, switches, routers) for optimal VoIP performance (QoS, VLANs, NAT, port forwarding).

Assist with number porting, carrier troubleshooting, and new customer onboarding.

Use ConnectWise PSA for ticketing, documentation, and time tracking.

Collaborate with other departments to resolve escalations and ensure smooth deployment.

Participate in on-call rotation for after-hours emergency support.

What You Bring :

2+ years of hands-on experience with VoIP systems and support.

Deep understanding of SIP protocol, call routing, and VoIP diagnostics.

Experience with BroadSoft, Netsapiens, and / or Asterisk platforms.

Strong networking knowledge (TCP / IP, VLANs, NAT, firewalls, QoS).

Skilled in Wireshark and packet analysis.

Proficient with ConnectWise PSA or a similar platform.

Clear communicator, both written and verbal — customer service matters.

Organized, responsive, and comfortable working independently or in a team.

Must be able to travel locally for onsite installs and support as needed.

Nice to Have :

Certifications such as Network+, SSCA, or similar.

Experience with SBCs (AudioCodes, Ribbon).

Familiarity with Linux CLI for Asterisk or hosted system tuning.

Telecom provisioning knowledge (porting, LNP, CNAM, e911).

Remote tools like VPN, SSH, and RDP.

What We Offer :

401(k) with company match

Health, dental, and vision insurance

Company-paid life insurance

Paid vacation and holidays

Free lunch every Friday

Tech-inspired workspace

A laid-back, supportive culture with a team that knows their stuff

With over 30 years in business and a sharp eye on the future, Digital South combines experience and innovation to deliver results that matter. If you want to work where your skills are respected, your ideas are heard, and your growth is encouraged — we’d love to hear from you.

Company Description

Digital South Communications, Inc is a national managed IT and FCC registered Telecommunications provider partnering with businesses to support all their technology needs, specializing in Hosted VoIP and On-Premise Phone Systems, Managed IT Solutions, Structured Cabling, Video Surveillance, and Access Control. We are a one-stop technology shop, providing tailored solutions based on the customer's need and providing products that simplify technology and deliver accelerated business growth.

Company Description

Digital South Communications, Inc is a national managed IT and FCC registered Telecommunications provider partnering with businesses to support all their technology needs, specializing in Hosted VoIP and On-Premise Phone Systems, Managed IT Solutions, Structured Cabling, Video Surveillance, and Access Control. We are a one-stop technology shop, providing tailored solutions based on the customer's need and providing products that simplify technology and deliver accelerated business growth.