Home HealthHospice and Palliative Scheduling Liaison-ABQ

Overview

Presbyterian Healthcare Services is seeking a dedicated and detail-oriented Scheduling Liaison to support our Home Health Hospice and Palliative Care teams. This role plays a critical part in ensuring timely coordinated and high-quality care delivery to patients in their homes.

Key Responsibilities

• Collaborate with Patient Care Managers to process referrals and schedule Field Clinician visits.
• Coordinate staffing across departments to optimize clinician productivity and patient care outcomes.
• Manage daily scheduling tasks related to the intake workflow including direct patient communication.
• Share responsibility for managing the departments phone queue alongside team members.
• Provide scheduling and operational support for the Albuquerque Home Health and Hospice Agency with extended support to regional agencies within the Presbyterian Health System.
• Participate in cross-training initiatives to support interdisciplinary teams including Nursing Rehabilitation and other clinical services.

What Were Looking For

Qualifications

Responsibilities

Utilizes EMR scheduling applications to manage patient appointments and validate demographics.

Coordinates scheduling for RDS Home Health and Hospice including provider block time across sites.

Ensures compliance with CMS guidelines for clinician scheduling and documentation.

Maintains positive relationships with statewide agency personnel internal and external.

Handles afterhours / weekend pass-downs and manages clinician schedules using time and attendance systems.

Produces required reports such as Supervisory Visits and Geographic Team Reports.

Answers agency phone queue resolves inquiries and supports message routing.

Supports onboarding by managing EMR schedule templates and mentoring new CSC staff.

Secures signed provider orders to ensure timely billing and regulatory compliance.

Benefits

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees including medical dental vision disability coverage life insurance and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges webinars and screenings - with opportunities to earn gift to earn gift cards and other incentives.

As a mission-driven organization Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers markets and local partnerships. Founded in 1908 Presbyterian is a locally owned not-for-profit healthcare system with nine hospitals a statewide health plan and a growing multi-specialty medical group. With nearly 14000 employees it is the largest private employer in the state serving over 580000 health plan members through Medicare Advantage Medicaid and Commercial plans.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $23.76 / Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors including but not limited to experience and training internal equity and other business and organizational needs.

Key Skills

Environmental Safety,Feed,Lotus Notes,Administrative Services,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1