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Assistant Restaurant Manager

Assistant Restaurant Manager

Dunkin'Concord, NC, US
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Assistant Restaurant Manager

We are looking for Assistant Restaurant Managers to help lead our Dunkin' team!

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities : Team Environment :

  • Assist to recruit, hire, onboard and develop employees
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development of team members

Operational Excellence :

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes and systems are executed
  • Help prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

    • Profitability :

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Drive sales goals and track results

    • Skills and Qualifications :

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • High School diploma, or equivalent
  • Proficient in math and financial management

    • Competencies : Great Focus :

    Understands and exceeds guest expectations, needs and requirements

    Displays a sense of urgency with guests

    Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

    Resolves guest concerns by following Brand recommended guest recovery process

    Passion for :

    Sets and maintains high standards for self and others, acts as a role model

    Consistently meets or exceeds goals

    Contributes to the overall team performance; understands how his / her role relates to others

    Sets, prioritizes and maintains focus on important activities

    Reads and interprets reports to establish goals and deliver results

    Seeks ideas and best practices from other individuals, teams, and networks and applies them

    Problem Solving and Decision Making :

    Identifies and resolves issues and problems

    Uses information at hand to make decisions and solve problems; includes others when necessary

    Identifies root cause of a problem and implements a solution to prevent from recurring

    Empowers others to make decisions and resolve issues

    Interpersonal Relationships & Influence :

    Develops and maintains relationships with team members

    Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

    Encourages collaboration and teamwork

    Leads others; negotiates and takes effective action

    Building Effective Teams :

    Identifies and communicates team goals

    Monitors progress, measures results and holds others

    Creates strong morale and engagement within the team

    Accepts responsibilities for personal and team commitments

    Recognizes and rewards employee's strengths, accomplishments and development

    Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

    Conflict Management :

    Seeks to understand conflict through active listening

    Recognizes conflicts as an opportunity to learn and improve

    Resolves situations using facts involved, ensuring consistency with policies and procedures

    Escalates issues as appropriate

    Developing Direct Reports and Others :

    Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

    Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

    Provides challenging assignments for the purpose of developing others

    Uses coaching and feedback opportunities to improve performance

    Identifies training needs and supports resources for development opportunities

    Business and Financial Acumen :

    Understands guest and competition; translates and applies own expertise to address business opportunities

    Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

    Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

    Understands, analyzes and communicates the key performance / profit levers and manages to these measures

    2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC.

    Company Introduction

    Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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    Restaurant Assistant Manager • Concord, NC, US